Establishing a Culture of Collaboration and Growth in Your Business

The 21st-century has been an era of business transformation. Newfangled strategies, such as digital marketing, e-commerce, and growth hacking, have been all the rage. Companies have obsessed over how they can rocket to prominence and then sustain their success in order to become the new Google or Amazon of their particular industry.

And then, barely two decades into the century, the COVID-19 virus arrived on the scene and completely upset the apple cart.

How a 2020 Pandemic Completely Rewrote the Script

It’s not that technologically-driven progress stopped when the coronavirus broke out — on the contrary, the rush for businesses to shift their operations to online-only served to spur things along. However, it quickly became apparent that the rapidly deteriorating brick-and-mortar economy was creating nothing short of a new normal for business operations.

Perhaps the most jarring of these changes was the sudden rush to create fully remote offices. These had to function effectively and be productive without ever bringing employees into close proximity to one another.

While certain activities can be fairly easily shifted to an online format — such as sharing digital documents or using e-signatures — other traditional aspects of a physical office have been nearly lost in the transition. Of particular concern is the ability for coworkers to properly communicate, collaborate, and grow together over both the short- and the long-term.

If your company has found itself amongst the ranks of those trying to adapt to the remote-driven “new normal,” take heart! You’re not alone. Nor are you out of options. In fact, remote work teams have incredible potential. More than three out of four remote employees report that they are more productive when working from home and a robust 76% of them actually prefer to avoid the office when they need to concentrate on their work.

While the potential is clear, though, leaders and entrepreneurs must make an effort to properly tap into these benefits. Here are a few ways that you can ease the transition and ultimately take full advantage of your team’s new remote work setup.

Establishing Communication

The first and most important aspect of setting up a well-oiled remote system for your business is establishing healthy communication. The problem here doesn’t revolve around a lack of communication so much as an overabundance of it. There is an endless supply of channels, brands, and tools that your team can use.

With that said, one of the first steps that management should take is to establish clear communication guidelines for their team. You may have already done this to a degree, but codifying your decisions into formal guidelines is a wise option as well. A few things to include in your “remote work communication handbook” include:

  • What video, voice, and text platforms everyone should use: It doesn’t matter if you use Zoom, Skype, Trello, Asana, or anything else, however, you must choose your company’s communication tools and then stick to them.
  • Your preferred method of communication for various scenarios: Make sure that employees understand that they should use email for proposals, Zoom for larger meetings, Google Docs for marketing content, and so on.
  • What tools are required: Each employee should be aware of what hardware — i.e. a computer, camera, microphone — is required for your remote workspace and whether or not they can expect you to provide them.

Setting up clear guidelines is an excellent way to pave the path towards a functioning, healthy remote workforce.

Encouraging Collaboration

Once you have your channels of communication established, it’s important to take further steps to actively promote collaboration. Just because John can email a question to Sally doesn’t mean the two are going to spend time chatting, exchanging information, or brainstorming ideas together.

Watercooler talk and break-room chatter are both lost in a remote setting. Fortunately, there are a few ways that you can proactively reignite that collaborative spirit in order to keep your team working together and on the same page, including:

  • Setting up non-project-oriented opportunities: Assembling for a video chat to “shoot the breeze” or setting up a Slack channel for funny jokes and memes is a great way to help your employees maintain their relationships — and by extension their comfort levels and willingness to collaborate — with one another.
  • Providing virtual collaborative spaces: Consider setting up project management software, shared documents, and even a virtual idea board where employees can be encouraged to deposit thoughts and ideas.
  • Scheduling regular collaborative opportunities: Expect your teams to regularly gather remotely and discuss where they all stand on a particular project. This helps with accountability, thought-sharing, and collaboration, in general.

Collaboration is an essential aspect of prolonged remote success. As such, it falls to leaders and managers to ensure that it is always properly addressed.

Enabling Continual Learning

Finally, it’s crucial that you find ways to maintain a growth mindset throughout your remote-work journey. The concept revolves around a willingness to always be learning, adapting, and maintaining flexibility in an ever-changing work world.

There are many ways to enable your employees to grow, such as:

  • Actively seeking constructive, two-way feedback.
  • Setting up a remote class that you can all take together.
  • Providing resources for employees to seek further education in their field.
  • Creating group goals like learning how to use new software.
  • Communicating the importance of continual learning on a regular basis.

A growth mindset is absolutely required if you want your remote team to remain relevant and effective over time.

Maintaining a Healthy Remote Team

If you can create clear lines of communication, establish collaboration channels, and encourage a mindset of continual learning, you can set your remote team up for success. Not only does this enable you to survive the ups and downs in the short-term, but you will be able to realize prolonged success far into the future, regardless of your physical working situation.

The critical first step that must be taken, though, is for leadership within a company to recognize the importance of collaboration and growth in their company’s future. If you can assign a proper value to these easy-to-overlook concepts, you’ll be able to benefit from them for years to come.

Further read:

Cory Lee: Going From Idea to Selling Several Companies!

Listen to our exclusive interview with Cory Lee:

Subscribe to this show on Spotify  |  iTunes  |  Stitcher  |  Soundcloud

What if you have an idea to do something HUGE, like start your own gym but don’t know how to make sure it works? Well, Cory Lee and his wife built 4 gyms and 2 health clinics in 5 years and sold them, so we decided to talk to them about how it all worked.

Cory Lee is an entrepreneur, business builder, and leader developer. He was trained and mentored by the world-renowned leadership expert John Maxwell and is now an executive director with The John Maxwell Team. In 2012 Cory and his wife opened their first business, a physical therapy clinic located in a town of only 1,100 people, Within 5 years they were billing over $2 million per year from that one location and had opened and successfully sold 2 physical therapy clinics and 4 gyms. Cory is an accomplished speaker and is often invited to speak and train employees at companies looking to develop a culture of leadership. He also provides individual leaders with opportunities to maximize their own growth through one-on-one coaching and mastermind groups. Cory is most passionate about helping entrepreneurs navigate business growth but not at the expense of their faith, family, and fitness. When he isn’t helping companies and individuals grow, Cory can be found spending time with his family. Cory and his wife of 14 years Kimberly reside in Mississippi and have 3 children: Colton (9), Kendall (6), and Brady (4).

Learn more about Cory and his work at > https://www.coryleeleadership.com/legacybuilders

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Transcription of Interview

(Transcribed by Otter.ai, there may be errors)

Adam G. Force 00:03

Welcome to the Change Creator podcast where entrepreneurs come to learn how to live their truth, get rich and make a massive difference in the world. I’m your host Adam forest co founder, Change Creator and co creator of the captivate method. Each week we talk to experts about leadership, digital marketing and sales strategies that you can implement in your business and like to go big visit us at Change Creator comm forward slash growbig to grab awesome resources that will help drive your business forward. What’s going on everybody? Welcome back to the Change Creator podcast show. Happy to have you here. If you guys missed the last episode, you can check it out. Damian, not Amy. Nope. Danielle and I talked about what digital conversations are and what they mean to your business. This is just an important marketing perspective to understand. So if you missed that one, check it out. There’s a lot of gold nuggets in there from Danielle and I. Okay, so For this episode we’re gonna be talking with his name is Corey Lee. All right, so he’s got a quite a background in 2012 him and his wife actually they opened up their first business and he’s going to talk about how all that stuff happened. But it’s interesting and you know, it was a physical therapy clinic and they also had some gyms, they started a gym. But within five years, they were billing over $2 million a year from just one location, and then they opened up a bunch of others, but they ended up selling two physical therapy clinics and four gyms. All right, so massive build ups and sell exit strategies, which is really cool. So he’s learned a lot over this time and how he actually kind of tested the waters got things off the ground, all that good stuff, and we’re gonna I’m gonna dive into that with Corey so you guys can really get some insights on how that all worked and how he made it happen. All right, so you know, he does a lot of talks. Now around company culture and leadership, and supports people on their own growth paths, right with coaching and mastermind groups, and he’s going to talk about some of that stuff here today as well. You know, outside of that Corey is a family man. He’s got three kids and all that good stuff. And I think you guys are gonna really enjoy this conversation. So lots to learn here. So stay tuned. Latest and greatest, you know, it’s interesting, because we had a, I had a conversation with somebody that sold 14 businesses now just the other day. So that is Greg shepherd. So that interview is going to be coming up soon and a few weeks. But something that was really interesting that he brought up about, we always say you got to slow down to speed up. And one of the things he mentioned was, it was he said, you know, you have to put more time into planning than you do in development. Not that you want to get stuck in the planning phase forever. But you know, we really do want to like build a strong foundation. That is the point he gives a really good story that demonstrates that So you’re building a strong foundation and taking your time on the key fundamentals, so that when you’re ready with that, the rest is going to go. It goes quick, right? The build is the easy part. It’s getting the right strategy and making sure that you know what you’re doing and you’re testing and you’re ready to rock and roll with a strong foundation that makes all the difference in the world. That creates fast growth. Right. So another exciting thing that happened recently that I haven’t really mentioned here on the show is I got this email the other day from I saw from Shark Tank on ABC. And I thought it was gonna be some like trick or spam. But no, it was actually their clearance department where they get legal clearance because they want to they want to show Change Creator magazine on Shark Tank. So How exciting is that? We were pretty jazzed up and pumped about it. So yes, Change Creator is going to be getting their appearance one way or the other on Shark Tank. That’s going to be the Blake Mycoskie, magazine cover because Blake is going to be a shark. So we interviewed Blake, there’s a video interview, you can check out that we did. And we put them on the cover of the magazine. And so he’s going to be a shark on there and he’s going to tell a story and part of his story and his road to success. He’s including Change Creator, so they’re going to be putting the magazine up on the show and people will get to check it out. Anyway, I thought that was exciting. And this is what good storytelling and Marketing Leads to and attracts people to and these bigger things then take place and that’s why we teach what we teach in the captivate method, guys. Okay, so let’s dive into this conversation with Corey. Okay, show me the heat. Hey, Cory, welcome to the Change Creator podcast. What’s going on, man? And how are you doing?

Cory Lee 04:46

Adam, thanks for having me on. Man. I’m excited about our conversation and really just talk about what’s going on. It’s just an exciting time. We were talking before we came on. We have three kids and they are all back to school. So maybe a little bit of sense of normalcy kind of coming on as well. So excited about that.

Adam G. Force 05:06

Yeah, was that that’s it. Where are you located? Again? I forgot.

Cory Lee 05:10

We are actually in Mississippi, um, people will hear the here the southern slang and they say you from Texas, right? I tried to cover it up, but I can’t but I’m from Mississippi.

Adam G. Force 05:20

Okay, Mississippi. Alright, so kids back in school that gives a little takes a little pressure off. I know, I’ve been talking to a lot of other my friends in my network in the entrepreneurship space. And it’s tough because they’re becoming the teachers, you know, as well. And it’s just adding this layer of complexity. Kids are getting bored. And, man, it’s just a big mess.

Cory Lee 05:40

Yeah, yeah. So here, they had an option of going back or doing online stuff and our son, he said to me, so you’re not gonna have me behind technology all day, are you? Yeah, they love people just as much as I do. And they want to go back. So yeah, it’s good stuff.

Adam G. Force 05:55

Good, good, good. Alright, so why don’t you give her us all just a little bit background. I know you’ve had an interesting past when it comes to building businesses selling them, stuff like that. So I think we want to dig into some of that today, because there’s just a lot of questions around how all that works. And so if you can just kind of tee us up a little bit with like the background in a nutshell.

Cory Lee 06:20

Yeah, so in a nutshell, so my background is actually in the physical therapy space. I’m a physical therapist assistant. And, you know, my wife, she is a physical therapist, and while she was in school, you know, like many entrepreneurs, we would be driving around town, and I’d have this idea of like, you know, wouldn’t it be cool? Like, wouldn’t it be really cool if we had our own business? Like our own physical therapy clinic and Ooh, you know, wouldn’t it be cool if this physical therapy clinic if we also had a gym along with it were yesterday physical therapy, but, you know, maybe we’re making an impact on the community. Well, wouldn’t that be cool? And you know, she graduated we we were actually out in Phoenix, Arizona for a time we moved back to Mississippi And about that time is when we transitioned into business. We opened up that business and we opened up. Adam, we opened up a physical therapy clinic in a town of 1100. People, man 1100 people, right. And, you know, and it was awesome. It was great. And our our focus was to make an impact on the community. In a five year period of time we, we actually had started four gyms, to physical therapy clinics, and in 2017, we sold pretty much all of that in a five year period of time in that one physical therapy clinic that we opened up in the town of 1100 people when we sold we were billing out over $2 million a year. And in 2017, we transitioned out and I now do business coaching and speaking and training, just love, you know, help an entrepreneur newars and really leaders step into their vision and their dream of owning a business or leading a team as well. So that that’s, you know, super quick super brief, kind of where I am today and what we’re doing now.

Adam G. Force 08:14

Yeah, I mean, I love that and I you know, I have been that person my wife and I were you know, we we got super serious about our health and we were going to that we were when we were living in Philly for six years we were going to the gym you know, four or five days a week sometimes he was definitely dragging me there but we made it and you know, like we kind of were like, man, it would be really fun because we always go to these gyms are like, this is cool, but man, I wish it was like this like that. And I know like there’s a market for this or that don’t make it be cool to really open up this kind of a gym. Right? So I’m curious as you had these thoughts. How did you decide on the like a type of gym to open? Like, what was the market? Who was it for exactly what was the style like? So how did you come to conclusions on what would make sense and Was there any preliminary testing to figure out this would work for you or not before you went all in?

Cory Lee 09:05

Yeah, that’s, that’s funny. So, you know, when we started I have zero business knowledge or business experience, right. But I had a ton of enthusiasm. And let me say we opened up in a small town, right? Like, if you would have went to a business school, they that’s probably not very smart, right? And what we did though, was kind of as you’re talking about what kind of jam and those kind of things I just did what I enjoyed to do, right like I was thinking about the gym, what what would I love in a gym? What what kind of classes or fitness or what kind of equipment would I like, and what people what you find is people are attracted to passion, right? And people saw the passion that we had and that that attracts people, the passion that you have for your business is very attractive, you know, yeah. And, and, and not They people with passion, they stand out. And people take notice. And a lot of people will get caught up in that way. So for us, it was just really what we were personally passionate about. And people were attracted to that, you know?

Adam G. Force 10:14

Yeah. I mean, I like hearing that kind of commentary. And I’m wondering, you know, so people say they’re attracted to Pat, and I think they are. I mean, I think there’s more like, when I worked in corporate years ago, they would say, what’s the width of them the what’s in it for them, and always thinking about the customer? And they’re gonna say, well, what’s in it for me? And they think more today we’re hearing will, what’s in it for you from the customer? Like, why are you doing this business and why would I work with you and they want to know a little bit more so having that passion and a real intention behind it, such as, you know, you had, I think translates like you’re saying, Yeah?

Cory Lee 10:55

yeah, you know, and, and as you’re talking there, what I found too, is when you You are passionate about, you know, you hear people talk about what’s your purple cow or I know you say the golden calf right? What makes you stand out? Well, what, what helps you exceed expectations? Well, I think it becomes easy to exceed expectations when you’re doing something you’re passionate about. So you you serve your clients or your customers, or however you define them to a higher level when you are passionate about what you’re doing. And that’s what I found for us anyway. Yeah.

Adam G. Force 11:28

Yeah, it’s true. It’s true. Um, you know, so let’s say you got this passion, you decided to do a gym that, you know, kind of reflects who you are. And you know, there’s other people out there like you that are interested in the same thing, right? And that kind of starts defining this differentiation. It’s, it’s based on yourself and your story and all that kind of stuff. But there’s got to be a point where we’re making some real business decisions, right? We got to put the CEO hat on, and we’re going to have to make decisions because you know, while the passion takes us to a certain point, there’s a A lot of mistakes to be made that money can go flying out the window or you hire the wrong PR and marketing teams too early or who knows what you buy the wrong equipment? Or you get a lawsuit? I don’t know. You know, so you got the CEO decisions to make. So we got to have a combination of passion and business smarts. So what were some of the steps like, let’s just let’s just stay with the gym idea for now. Because I’m super interested in that. And you know, this is obviously a physical store, but like, what were some of the early decisions in getting that set up from a business standpoint on Well, how do we get members? How do we get equipment? Like how do we get the money to do all this? Yeah,

Cory Lee 12:41

Yeah, yeah. So from the gym standpoint, I’ll tell you. We just started doing exercise classes out in a field and in a park, you know, and we would do that and we charge people $5 a class. And, you know, as that bill, we kind of, I guess, I guess you could say we kind of tested it that way. Yeah, yeah. And kind of built slow. And even then the physical therapy side, we built slow, right? We didn’t go all out from the get go, we, we built slow and developed relationships. And then from there, as the money did start coming in, then we started to invest in our business. But, you know, you talk about some of the decisions that we made when we started out slow, and we developed relationships, and we went from there. But, you know, as, as we grew, what I also realized was john Maxwell talks about being the lid on your business, you know, as the leader or as a business owner, you are the lid on your business, that your business will never exceed your ability to lead it. Yep. Well, I inherently kind of realized that that I was the lid on my business that I couldn’t do everything and I shouldn’t be doing everything and that we had a big dream. And if we needed if we had this big dream, then we needed a big team and that’s when we really kind of once we got it. Going saw the need to bring your own team members. And I’ll be honest with you, that was probably one of the scariest moments of our business is when we hired somebody else, right? You know, scary, leaving my job and my wife leaving her job. But when we hired that first team member, that that was probably even scarier, because now somebody else, you know, the decisions I made didn’t just affect me and my family now they affect to somebody else’s family. Right? And, and really, that drove me to become a better leader and to learn. So when we just started out slow and then also realized that we didn’t need to be doing anything and shouldn’t be doing everything. I mean, find other people that that kind of could fill in the gaps where my weaknesses are, and there’s many of them and where somebody can fill those gaps and you know,

Adam G. Force 14:49

Yeah, no, it’s important, and I think timing is important for when you do that stuff, right. So yeah, I’m sure you got a taste of that. And I think like you You answered one of my questions already, which was, you know, how are we testing these big ideas before we’re dumping, you know, all this money into it to find out that it doesn’t work. And there you go, everybody. I mean, here, you know, Cory, when they went to a park, they had people pay a few bucks, were they interested, but they’re also now just getting attention kind of building an audience, if you will, right, getting people familiar. And, you know, here you are, like, testing out the idea. And it’s like, if you’re getting people to sign up, and they’re taking the classes and they’re doing the thing, you might have a little something there. You can also have an audience to get some feedback from and learn from and connect with and all that kind of stuff. And they can become little word of mouth marketers for you. Hey, oh, this new gym is opening, right?

Cory Lee 15:40

Yeah, exactly. And that’s, that’s exactly what we did. You know, and I remember one night, we had just a real small area, but we had 41 people show up one night for one class. Oh, that’s great. And that that was kind of at the point that we realized, you know, we needed to do something we needed to take this. I think we have something here, you know, Yeah, yeah, it started out just doing a little bootcamp class at a park you know, for $5 a class but but but but also starting out small. It didn’t overextend ourselves, but it also helped us get good at first, right?

Adam G. Force 16:15

Yes, yes. Yes at the flow.

Cory Lee 16:18

Exactly. It helped me to. It really helped me to learn how to not only structure class but manage a class. And not only do that but pay attention to each person, too because it can and we’re talking about Jim stuff, but you know, it’s very easy to get going with all your hats that you’re wearing as a entrepreneur trying to get going you’ve got a market you got to do all these things, but Miss kind of the needs of the people that are coming to you, it’s very easy to do that. So it helped us get good first and grow, grow at a good pace as well.

Adam G. Force 16:54

Yeah, I like the idea of get good first, like, learn the flow. Get familiar. You know, you don’t have the overhead of a ton of equipment and a storefront and all that kind of stuff. So you got a lot more flexibility, less like stress and weight on your shoulders to figure this out. And so you got it. Now I am assuming when you started, you must have started somewhere where there’s like, you know, almost like maybe you had a class and nobody signed up, or then you had two people and then five people, and there must have been a little bit of progress there. Is that true?

Cory Lee 17:23

Oh, yeah, definitely. You know, and, and that could easily be dis discouraging. But then also found, you know, two people showed up, you know, and if two people I very much value time, I very much value my time. So I try to value other people’s time as well, right? They made a decision to get in their car, to drive to wherever we were, they made the decision to get out of the car. And if it’s just those two people, then I need to show up for them. Right. And because behind each one of them, there’s a behind that tree. There’s a forest Other trees, right? And they need to take care of them for the fact that they showed up, but then the the secondary part of that, too is, you know, if they’re served at a high level, when it’s just them, you know, they become raving fans too. And that’s what we love to create, right?

Adam G. Force 18:17

Yeah. I’m curious, can you tell me a little bit about when you started getting the word out to invite people to this concept that you have to see if they would come and join? How did you get the word out? But more importantly, what was your story that you were telling them of why you’re doing this and what this is all about?

Cory Lee 18:37

Hmm, that’s good. That’s good. So you know, you do the all those social media type things. And what we did at the time, was just post pictures, put it on social media, we tagged them, and you know, they love seeing that and they would comment and, you know, that does something to the Facebook algorithm and those kind of things but we’re also very intentional to not This is where we had failed in other parts and sometimes fail in the business now is being intentional about hey, you know, we’re having class Thursday, invite a friend, right? specifically asking for that referral, if you would say, right in and really getting going that way. Kind of getting that marketing out really helped that way too. And in our story, too, you know, like I said, we wanted to do something that was impactful for the community, we did not want to just be another business that was part of the community. So we want to impact the community and one of our visions was, Mississippi is constantly one of the most obese states in the country where the whole country has obesity epidemic, right? Well, Mississippi has the number one is always you know, one of the worst and could Not stand that right, we wanted to change that. And that was kind of our vision for it. And, and one of the visions I had was to make this town, this town of 1100 people, one of the healthiest small towns in the state of Mississippi. And that was kind of my vision for it. And you kind of cast that now, making making this town, one of the healthiest towns in the state of Mississippi. I never really said that to anybody other than myself. But But the other part was the vision that I was trying to cast where we’re doing this kind of community type thing. We’re wanting to be a part of the community. And, you know, when there were community events, we tried to show up, Ryan and we tried to show up and kind of unique and different ways you know, and just being a part of the community and real quick own that that was kind of my vision for it was to make this town one of the small, healthiest small towns in the state of Mississippi will. The year we transition out they were awarded a Blue Cross Blue Shield award for being one of the healthiest small towns and The state of Mississippi which was really cool to kind of see the community do that and to be a very small part of helping them do that too. So that was kind of cool.

Adam G. Force 21:10

That is kind of cool. I like that. So okay, so we got through this process of kind of getting your story out there change is having an impact on the community and you know, kind of doing doing something special and from the heart right talks about you know, you were talking earlier about how important it is to have passion in the business. And so you got that out there as your marketing and spread it on social media invited people to the parks, no overhead, great, great way to test this type of thing. Now you’re ready to buy a place it did. I mean, I find it daunting. I go into a gym and I don’t know how big the gym is or what kind of gym you have. Exactly, but you know, it’s like you got to get all the equipment, you got to get a location and buy the property and all that stuff. How do you handle those types of things like what Are some of the steps just high level that you had to consider in order to make that happen?

Cory Lee 22:07

Yeah, so that that is funny you say that because a lot of I’ll be honest with you, Adam, a lot of my stuff is out of ignorance. Right? So. So, you know, like I said, we had 41 people show up for one class one night, and our physical therapy clinic was, was really busted now the same. So I remember telling my wife, I said, You know what, we’ve got to do something, it’s time to do something. We were renting the space for the physical therapy clinic, and we were just meeting at the park for the gym stuff. And I said, You know what, I think we need to build something, let’s buy some land. And let’s build something. And I said, you know, I’ve seen some signs on the way into the clinic. I want to call them tomorrow. So Adam, I get get to work and as lunchtime and I’m about to get in my truck to go Look at the signs and I see this lady from the bank walking over. And I know she’s coming to talk to me, I was like, ah, and I know she’s gonna talk and I love her, you know, she’s super nice. But man, I really want to look at these land this land, right? And she comes up to me says, Hey, I see what you guys are doing in the community. And I just want to let you know, my husband and I have some land. And we’ve kind of just like to give it to you for a very small fee. And I, you know, we want to give it to somebody who’s gonna make an impact in the community, and, you know, I just want to listen about it. And I was like, Okay, well, I mean, that’s cool. You know, it’s probably not gonna be very good land, but I’ll go look at it. I go look at this, and it is prime location for this community. Right. And, as I’m spot on, right, so we do that and we ended up building a 1600 Square, 6800 square foot building that had our physical therapy clinic and actually today in there, in this, this was kind of, you know, you think about up until this point we were charging people $5 a class, right? Yeah. Well, now we’re moving into a building that we’re building. And we’re about to go up to $75 per month. Okay? So we’re asking people to make a commitment now, you know, $5 per class, you’re not really committed too much, right? I’m a contract class here, there. But now I’m committed and most gyms in that area are going, you know, 30 $35 per month, but we’re kind of doing CrossFit. Right.

Adam G. Force 24:37

Yeah.

Cory Lee 24:38

Yeah. So that’s a commitment. And, you know, it’s kind of just a leap of faith and, you know, kind of personal faith and I really felt like it was it was God ordained, I guess you would say and it you know, it was awesome. Right, but a lot of it was acting out of ignorance. I’ll be honest with you. He just gone for it. Yeah, just going for I remember sitting down with him. The contractor and tell him everything I wanted to have. I said I want to have 20 foot ceilings, you know, in the CrossFit gym, I want to be this big and he kind of dropped his pin and looked at me said you want this here? How’s that? Yeah. And I remember through this whole process talking to the bank and the bank is like, you know, they were kind of surprised that the loan went through and the contractor surprised the city approved. I was like, What are you talking about? Surprise, like, why are you surprised and you know, I can see it in my mind I see it anyway. But yeah, so…

Adam G. Force 25:36

Aw, man that’s pretty awesome dude, because you know, you’re not you’re you were not being bound by you know, I guess stigmas of like thoughts of what should be like this contractor had right he’s like this here because he just is you know, his preconceived notions. Yeah, that’s pretty cool. So you talk about having leaning into ignorance. Well, I guess there’s there is a benefit sometimes when ignorance can kind of lead you to just do what you think you got to do and kind of break new boundaries.

Cory Lee 26:09

Yeah, and, and along with that, you know, my wife, she is a very wise woman, too. And, you know, she balances out some of that. And she’s almost my measuring stick to if it’s a good idea, and if we get her blessing, she’s thought through it and prayed through it as well. And it’s Let’s go, Ryan. And if we’re both on land, and we’re all in, and I think that’s a lesson as well is, you know, once we made that decision, we were committed to the decision. And there are other decisions in the past that I’ve made where I was not fully committed, and working with entrepreneurs as well. I see them say, Well, I’m gonna try this but kind of in the back of my mind, if this doesn’t work out, I can go back to my job or I can go back and try this and I’ve found that that does not always work. Because when you make the commitment up front, that you’re all in, you have to mentally make the commitment up front, that then you’ll do everything that’s necessary to bring that that business or that goal into actual reality, you know?

Adam G. Force 27:15

Yeah, hundred percent. You know, we always say to, you know, people in our community that if you’re not willing, if you’re waiting to go all in for your business to be successful, like if you’re waiting to be successful to go all in on your business, you’re gonna be waiting for a very long time.

Cory Lee 27:30

Yeah, yeah.

Adam G. Force 27:33

People say that all the time. They’re like, Well, when I get more sales, when I am more successful, I do this, then I will invest in myself, then I’ll invest more in my idea. Hey, you know what I mean? It’s backwards chicken in the egg kinda.

Cory Lee 27:45

That’s wrong. That’s right. I know. We’re not transitioned out of the, the therapy in the gym stuff and doing kind of what I do now with the leadership training, those kind of things. Or remember early on, you know, in the back of my mind, I was doing the same exact thing as well. You know, more give this a try. But if if it doesn’t work out, I can always go back. You know, I can find a job as a physical therapy assistant, I could open up another PT clinic, but I’ll give it a try. And I had indeed.com pulled up on my phone a lot, right. And I realized that I wasn’t fully committed to the jury. And I had, you know, I had bet, you know, burn the ship to the nba.com. Right, I had to throw that out. And when I did when I made that commitment, something kind of magical happened. I don’t know what it was, but the business started to grow itself, right. And making that commitment up front is key for us.

Adam G. Force 28:38

Yeah, it’s tough when you got your mind in multiple places, trying to be good at multiple things, right. So it’s like, if you can find the focus, you got it, you only have so much time and energy, so you got to put it all in there and try to make it happen. Now. Some people need to make money on the side here and there, but the more the more of that percentage of the pie of your time and energy you can put towards your Your primary focus the better.

Cory Lee 29:02

Yes, sir. That’s right.

Adam G. Force 29:03

Yeah. Now tell me a little bit about like, what’s going on today. So I think you were in business for five years, but you sold everything. How much did you sell it for? And what are you working on? Exactly. Now? How are you helping entrepreneurs?

Cory Lee 29:15

Yeah, so I’m gonna say we had the physical therapy clinic. And in that five year period of time, we sold off the gyms kind of individually. Okay. We sold the physical therapy clinic and we sold it for over a million dollars. Yep. And one thing that I noticed, Adam, that this was a key lesson for me was that I knew I had made a mistake, right? And the mistake that I had made was a leadership mistake. Our business was growing. We were doing great. But I had developed a bunch of followers, right, people who went above and beyond, we talked about five levels of leadership. Well, I hadn’t developed any leaders who could step in once I stepped out When that happened, the business kind of went down. Right? This kind of back is back up now. But But that was a mistake that I made I you know, one of the things that we talked about is, as leaders, the power isn’t within us the power is in empowering other people. And I did a poor job of that. But that was a lesson for me. So we later on sold the two physical arms or the two gems, the 24 hour gym and the CrossFit gym, to a friend of mine, and was a little bit more intentional about that. So he started out actually as a member, and he has some great leadership qualities, some great leadership traits. So kind of in that he became one of our coaches. And then over time, he continued to develop and he became our head coach. So then he kind of took on more, more roles and responsibilities, and when it came time to sail, he was the obvious choice to sell it because he was the leader of that group. And now you He’s taken it on to, you know, even better than what we had it but, but that was a lesson for me that, you know, to develop other people to see the talent and potential within other people and extract that talent and potential and put them in the positions to succeed and that’s how your business grows. That’s how it actually multiplies is by developing leaders within your business. So,

Adam G. Force 31:24

Yeah, no, that makes that makes a lot of sense. And you know, you guys got to that point. I’m curious were like, Did you always have the exit strategy in mind? Like within five years, we want to sell this. Was that always the plan? No, not one bit.

Cory Lee 31:41

It wasn’t right. It never was. Right. So again, I am a person of faith and, man, I loved it right. I love the business. I loved every aspect of it. I love the business side, the marketing side, the the leading and all that stuff, right. And I remember, you know, God told me I said, hey, you’ve got you’ve got this out of the realm priority order. And I tried to negotiate with God. Right? Well, hold on, you know, I’ll put it back in its place. Right? And, you know, it’s like, you know, you gotta you gotta let it go. And the best decision we’ve ever made right to do that, because it’s allowed us. I have grown personally, and professionally, I would say, almost need to telescope to see how far I’ve come since then. Right. And and I don’t think I would be from the personal growth standpoint where I am today, if we hadn’t made that decision. And one of the things that really helped make that decision as well as you know, I loved it. But we had small kids too. In that five year period of time we had the four gyms and two PT clinics. We also had three kids during that five year period. And I can remember one night I had been at the gym early in the morning at five then I was at a physical therapy clinic all day and I was about to leave again is about Four o’clock in the afternoon to go coach all the CrossFit classes that night. And I was telling her older son Good night, and that I would see him in the morning. And this is at four o’clock in the afternoon, right? And he says that he, you go into your house. And it hit me that I had been spending way too much time away from our family. And that had gotten out of the wrong priority order. Right. So it was never intentionally planned that way. But But also, I’ve realized in this growth to some of my gifts and talents or to encourage and motivate other people, but also to get things going to get things off the ground and get people excited about something and find someone else to hand that off off to and we could probably do a whole podcast on on that as well. But that’s been a real growth that has helped me to see some of my where my giftedness lies.

Adam G. Force 33:54

Yeah, I mean, that’s awesome. And now you’re doing some speaking Are you mentoring anybody? What’s going I like that stuff.

Cory Lee 34:01

Yeah, so I do speaking and do one on one coaching. I also do some leadership training where go into businesses and work with their leadership teams and call it developing a leadership culture. But one of the things we’re really excited about and passionate about right now is helping male entrepreneurs kind of get their businesses up and going. And really, if they’ve been going for a little bit how to get it to the next level, one of the things we found is, again, had zero business knowledge or business experience, but we had a ton of enthusiasm, right? And we realized if our business is going to grow that like we’ve talked about, and as you probably know, Adam to is that we’ve got the grown right as the leader, we’ve got to grow. So we read the books, we went to the courses, the seminars, the webinars, all those kind of things, but we had people who can mentor us from a distance through their courses and material but I didn’t have that individual or that group of other guys that I could go to to share some ideas with and say, Hey, what do you think about this who could up level my idea who can also relate to what I was going through in business, or even served as guardrails as I wanted to grow that business, but not at the expense of my faith, my family and my fitness. So, as entrepreneurs, we created that right. So we’ve created a mastermind group specifically for male entrepreneurs. And, man, that’s been fun. That’s been exciting. And I love seeing what’s happening with their men that are in that group. And I know you have a community as well, I would just want to encourage anybody that’s listening to really fully take advantage of the group that Adam is offering there, because there’s some power in community there.

Adam G. Force 35:37

It’s true. I mean, I like that you started the mastermind, and you can support people that way, because you’re right. I mean, the idea of surrounding herself and getting that real time feedback, asking questions, getting coaching, like, I can just imagine in my mind right now a car that’s racing down the highway and when you mentioned the guardrails, it’s like, they keep you from going off in a million different directions off the road. You know, he You get to this point of no return, because we have so many ideas and decisions that it’s so easy to go off on a tangent. And so you know, a year goes by and it’s like, oh my god, like what have I’ve even been doing?

Cory Lee 36:12

Exactly right.

Adam G. Force 36:13

Yeah. Happens all the time. All the time. Yes, sir. Good stuff. Yeah, it is good stuff. I mean, that’s the challenge of entrepreneurship. And, you know, every great entrepreneur has a mentor or coach or community. It’s just inevitable. And I hate like when people talk about being a self made entrepreneur, because there’s no such thing. There is no self made entrepreneur, everybody has what they have because of the help of other people. That’s right. Listen, record. I really appreciate you sharing your story and your insights and some really great key lessons. These are all applicable. These types of lessons, whether you’re online or offline business, just the idea of testing taking these steps and you know, hiring at the right time, you can definitely hire too early. So a lot of people will say you got to delegate the things that You’re not an expert in. And Cory, I agree with that too. But I want to make a clear point for people that timing is important there too. Because, you know, if you’re starting a business and you don’t know who your audience is, you don’t know how to sell to them. You don’t have to share your story and connect and get people on board. Hiring that out is going to be a challenge, right? Because you’re just kind of like saying, Here, create that strategy for me take take something I love, and you figure it out for me. And I feel like you went through those early stages. And then when you were ready to grow and really get the gyms you hired out to take the next steps, but you kind of had the strategy in place, right?

Cory Lee 37:35

Yeah, yes. 100% I’m glad you clarified that because you definitely can and, and I found that people, you know, when you hire team members, people fail as being a team members when they don’t get proper training, or when they don’t know what winning looks like. And then the other one is the attitude which hopefully you’ll catch that in the interview process, but they fail when there’s not proper training. And if you haven’t figured out how to do so, So with those things to properly train them, you know, then that’s that sets them up for failure and it sets your business up for failure as well. And, and you know, and when they don’t know what winning looks like, that was a another big lesson for me is Hey, can you do this? Right? But but not telling them what winning looks like so

Adam G. Force 38:18

yeah, exactly, exactly. No, it’s just it’s one of these little things that gets kind of like missed. So I want to just kind of point that out. It was important. Thank you so much. I really appreciate we’re at the end of our time here. I think it was a really great conversation. I’m excited to hear more about how you guys continue to make progress. How can people just you know learn more about your mentorship and everything that you got going on?

Cory Lee 38:41

Yeah, I don’t appreciate man. I’ve thoroughly enjoyed it. And I hope this has added value to your listener. So Adam, I’m a I’m a I’m a cookies on the bottom shelf kind of guy, right? You got to keep it simple. So I’ve created a page for your listeners specific to your listeners. I got them two free gifts to write but but on their own this page I’m going to give to you it has, you know some information about our legacy builders mastermind group. And you know, it’s got the icons on how you can follow us on social media too. But I’ve got two free gifts one is a, a personal assessment where you can kind of ask yourself these questions, see how balanced you are in life. But add on the other one is a spousal survey, right? So you get this and you hand it to your spouse and they answer questions from their perspective about you. And and, you know, it sounds tough, but I promise you, it opens up great communication if you’re going to have a great relationship with your spouse, and I believe this world needs a mommy and daddy who are united, right? And anyway, anyway, it opens up great communication. So those can be found at www Cory Lee leadership.com slash Change Creator and that’s just for you and your listeners there, Adam. I appreciate you guys.

Adam G. Force 39:56

Awesome. I appreciate that. Cory that’s pretty cool, man. So guys, You could check that out we’ll put it when we get this published formally on the website. We’ll have that there for everybody to grab. And I’ll make mention of it in the intro and all that stuff. So, Corey, Thanks again so much for your time appreciate it man and let’s stay in touch. Awesome man. Um, I thoroughly enjoyed it man. Thanks for tuning into the Change Creator podcast. Visit us at Change creator.com forward slash go big to get access to free downloads and other great resources that will drive your business forward.

Builderall vs Clickfunnels: Which Funnel Tool Works Best for You? [2021 Recommendations]

Turning your business idea into a functional business takes great planning and sharp execution. Making your business profitable online can be daunting. However, digital platforms continue to evolve, giving you the leverage you need to turn prospects into sales.

Great ideas inspire great products. As an entrepreneur, you would like to maximize the strengths of your product to close more sales. There are various strategies you can use to grow your business from a startup to an effective revenue generator.

Most startups concentrate on the product and fail to factor the cost of customer acquisition. Unfortunately, this oversight will kill your business before you see its full potential.

There are tools that will help you maximize your sales. Builderall and Clickfunnels are software tools that can add immense value to your business. This side by side comparison gives you insight into two powerful sales funnels that could rev up your sales.

What is a sales funnel?

At Change Creator we like to say, Path to Purchase when we stragize our clients websites. But its really no different. Sales funnels are tools that are designed to lead your potential customer from interest to a sale. The concept behind sales funnels is adding value through each level of the funnel. By the time your potential customer is down to the narrowest path, your sales funnel should have convinced them to part with their money for your product or service.

Your success with sales funnels depends on 3 key factors:

  • Search engine result page authority.

  • Well-designed website.

  • Testimonials.

These factors blend to give your potential customers assurance. You can make your marketing strategy highly effective by implementing these 5 approaches to your sales funnels.

More pages

Your search engine ranking depends on your website’s ability to hold a reader’s concentration. A high bounce rate reflects poorly on a website. Chartbeat CEO opines that web users hardly spend more than 15 seconds on a website. Giving your potential customers diverse pages increases their staying time on your site.

Foresight

Foresight is your marketing team’s ability to preempt the actions of a user. If potential customers follow your prompts correctly, your sales funnel should show a high customer conversion rate.

A clear call to action

Once you manage to convince your prospect about buying your product or service, you should provide them with a clear action to finalize their journey through the tunnel. Whether it is booking a consultation, buying or joining a subscriber list, a call to action is the final step to closing the deal.

Upsell

You can leave a good impression on a buyer by offering them additional options. These options include complementary products that go well with what they purchased and discounts.

Follow the data

You are setting yourself up for failure if you do not utilize data analysis tools to keep records. Data analytics helps your marketing team reorganize business elements for maximum profitability. You can always change your sales funnel to fit another campaign.

Builderall vs Clickfunnels: What is the ideal funnel builder?

Builderall is a platform that helps businesses upgrade their digital marketing strategy. It allows you to create websites, mobile apps and CRM solutions without coding knowledge. Since its inception in 2011, Builderall is responsible for more than half a million published websites. To date, it has garnered impressive reviews from its 40,000 users.

Clickfunnels has a long history of helping online entrepreneurs create funnels.  It operates like a custom CRM, with tools that enable you to formulate and execute strategies to strengthen your business. It has been in operation for 5 years and has become a top choice for small-scale and medium-sized online businesses.

Both funnel builders have gone to great lengths to give users valuable plans. Before you settle on any of the builders, let’s have a close look into their strengths.

Builderall has a range of tools that fit any campaign you choose for your online marketing needs. With it, you can access a dashboard with all the starting points to 7 core capabilities.

The Builder capability gives you impressive websites, blogs, e-commerce stores among other sites.

You can use its MailingBoss function to automate your email and maintain contact with your clientele from opt-in to final sale.

The Videos and Design functionality gives you the power to incorporate share-worthy media at any point of your pipeline.

Build user-focused Apps that offer a seamless cross-platform experience. Go further and use its A/B testing function to check key details in real-time.

Put together a high-converting Webinar from the moment you start using Builderall.

Set up payment management systems in the Marketplace. Go a step further and streamline your passive income activity using the same functionality.

Part of Builderall’s popularity is due to its easy-to-use drag and drop feature. This is a handy tool for users who want to use the platform without a background in programming.

Why choose Builderall

Web Building

The web builder gives you 4 options when you begin using it.

Pixel Perfect

This option opens to industry-specific templates so you can quickly start building custom websites. These pages are visually inviting and are divided into some of the most profitable categories on the web. As you fiddle with most of the templates, you may notice a familiar pattern.

You can customize these templates to fit your specific needs. There are loads of elements to choose from during the design phase of your website.

Responsive builder

The responsive builder comes in handy when you need to edit your site. You can tweak the site to come up with a site that delivers a quick response time. This functionality may be a correction to an oversight on mobile editing. Still, it is an impressive feature that could improve UI/UX features of a site.

Mobile-first builder

A high number of users now access the web using their phones. Even Google opted to use mobile-first indexing.

Optimize a site for mobile usage with the mobile-first builder. You can control every step of a sales campaign from your phone with a meant-for-mobile site. And the best part is that you don’t miss out on key design and navigation options.

Responsive blog builder

Blogs are a great access point for your potential customers. They can help you build an impressive user base that will see your customer acquisition. The blog builder lets you craft interactive blogs that maintain a user’s attention with well-written blogs.

Premium functions

At first glance, Builderall seems like an attempt to jam together a mash-up of capabilities. Yet, when you use it, it delivers on most of those capabilities. Some of the functionalities are alternatives to popular options already in the market.

Mailing Boss lets you manage multiple email lists for each digital campaign. Within, you can compile new lists or start new campaigns whenever you have a new product or a custom target market. The leaner version of it gives you up to 10000 email contacts.

Customizing your welcome email is the first step to setting up an email marketing tool that converts. There is a wide range of popular email automation tools in the market right now. However, MailingBoss has an automation workflow builder that helps businesses to stay in touch with their subscribers.

The drag-and-drop function helps you create an automation sequence that resembles a blueprint. You can map out each section, mimicking a blueprint that gives your sequence a professional look and saves you time.

Builderall comes with a design module that takes your mock-ups and basic design needs to the next level. You can use it to do digital mock-ups, prepare presentations and edit photos. The module helps you boost user engagement as users tend to interact better with text backed by visual media.

The photo editor is a helpful editor when you need your photos punched up. While it won’t achieve the same aesthetics as in powerful software like Lightroom, the image editor provides some tools to make your photos more presentable and professional.

You can go a step further and edit your photos in 3D. This feature works well if you are in a field that requires basic 3D media.

Buiderall has a video module that could be useful for developing quick and easy floating videos and animation. Even with text-only animated videos, your audience engagement numbers could skyrocket just by including video into your campaigns. These 2 functions are separate from the software’s video hosting module.

Typically, you would use separate more mainstream alternatives of each module. However, with all of them in one place, you save on time and resources while maintaining high standards.

App module is a mash-up of interesting tools. On this module, you will find features such as a Facebook chatbot, SEO SERP report tool among other nifty features. A keen internet marketer will likely notice the value of the app module once they see the tools on offer. Their individual alternatives would clutter your marketing approach and increase your cost of doing business.

The webinar tool is a fascinating module that can be used to do a live broadcast. The setup is easy to navigate. There is a feature that feels a bit blackhat, though. The ghost audience feature will mimic ‘live’ comments during a mock live video. You record a video but execute it as a live video and use the ghost audience feature to simulate real-time user engagement.

The cheeky feature notwithstanding, the webinar module is a way to save you the eventual cost of webinar software.

Since your intention with Builderall is to make your business profitable, Marketplace ties together tools that make it easy for users to pay for services or products. Set up any payment avenues using this module. If you’re volunteering and are not looking to make a hard sell, a donate button would fall under this module.

This is the same module from where you will manage your affiliate income. You can view statistics from your affiliates as well.

Can Clickfunnels match up to Builderall?

Clickfunnels has over 65,000 active users. Since its inception, it has helped businesses grow from fledglings to high-flying successes. Clickfunnels has helped create business-critical funnels, landing pages, webinars and membership sites.

You can build a funnel where users provide their email address and get a simple gratitude email. Alternatively, you can build funnels to upsell expensive services as a bonus for buying an affordable product. These tunnels might be hard to create if you don’t have the experience.

However, Clickfunnels gives you an easy time with customizable templates. Some of the templates are free. You may have to spend more money to unlock premium templates. Still, every template available can be designed to drive traffic to your product and secure more sales.

When you start your business, you may lack the resources to afford a technical department. With Clickfunnels, you can put together an expert level multi-page sales funnel. You can even incorporate social media functionality to increase traffic and gain authority. More traffic and stronger site authority rank well on search engine result pages.

Some of the features are similar to Builderall features. Still, the user experience may vary.

Drag and drop is a breeze with Clickfunnels. Once you start designing, you can simply drag and drop elements of your funnel. You can see the progress in real-time. If a setting is not in line with your vision, you can edit it.

You can set up a comprehensive page with payment options, FAQ sections and comment entries using Clickfunnels various page elements. You can go further and tailor each element to suit your specific aesthetic.

Etison Editor makes it easy to build beautiful websites. The key behind Etison’s clean websites is color-coded blocks.

Green sections represent the foundational layer of the site. Here, you input the basic text of your site. Visitors will interact first with this area since it houses your intentional text.

You can use the blue blocks to create rows within the green section. You can add valuable information such as navigation links and CTAs. Where you place the rows could help you decide what you include in the row.

The orange block puts the fine details into your site. Orange sections house the elements of your page. Now that you have a solid structure to work with, you can take advantage of up to 50 design elements available in Clickfunnels.

Drag and drop text, media, forms, and countdowns to suit your site intentions. You can edit these elements using the builder’s customization tools. Functions such as changing the background color, enhancing margins and fonts give your site visual appeal that holds your customers’ attention.

Are you afraid that you may be losing out on thousands of customers because your site is not mobile friendly? Clickfunnels makes it easy to customize your desktop site for a mobile experience. The 3-step method involves setting the text size, selecting the bits you want to appear in mobile-only and a one-click preview of the result.

With that, you can give your customers the best navigation experience on any device.

One of its most impressive features is Actionetics MD. Actionetics MD is a follow-up funnel. After a sale, most entrepreneurs will settle with decent profit margins. Actionetics lets you follow up on new leads or previous clients. With this tool, you can keep your customer retention numbers up, drive sales and get yourself organic referrals.

At its core, Actionetics MD is an email autoresponder. And using it is easy. Once you create a list, use the preset actions to automate your lists. Actionetics MD has a function that separates users in the list based on their activity. For instance, it separates buyers and non-buyers and can subscribe non-buyers to the buyer’s list after they purchase.

It is within Actionetics that you will find Smart List. Smart Lists are Actionetics data analyzer and compiler. They analyze users and gives you information on who they are, how they got into the funnel, their buying patterns, and their funnel activity.

Smart List gives you an edge since you can customize your message to a specific list. This could be beneficial in cases where you have repeat visitors who don’t buy or are frequent spenders.

And you’re not just bound to email communication. Your message can be delivered via Facebook Messenger, text, targeted ads, and desktop push notifications. Having all these follow-up avenues would cost more if they were used separately. Having them as part of a package is a bargain.

How they differ

By now, you have seen most of the great features you can get from these 2 platforms. However, you need to make a choice.

  1. Affiliate model

Unlike Clickfunnel where you make money off affiliates, Builderall gives you a monthly revenue stream. The Builderall model makes you a business person rather than a salesperson.

Under the Leveraged Affiliate Program, you will earn as long as your referrals keep paying for hosting. A Builderall user has an advantage over a Clickfunnels user due to niche popularity. Web hosting is an evergreen niche.

Affiliates can earn bonuses on recurring payments. You receive a 100% commission on the first payment. The next 2 payments by a customer translate to a fixed commission. The 4th recurrent payment attracts a $15 bonus on top of the $20. The retention bonus applies every 3 months.

The Unlimited car bonus is calculated by multiplying how many customers you have under a certain plan. For instance, if you have 100 customers on the premium $69 plan, you garner 6900 points. 690 points make you eligible for a $50 bonus. That means 6900 points earn you $500.

When you buy a plan, you are awarded 3 points per dollar. However, when you sell a plan, you are awarded a point per dollar. Not only do you refer users to a comprehensive builder, but you also enrich their experience by making them business owners in more ways than one.

If you are not maxing out Clickfunnels’ powerful functionalities, you can make money off it. You can add to your passive revenue stream using Clickfunnels’ Backpack Affiliate program. The basics of the affiliate program remain the same as most affiliate programs. However, there is a proprietary program, Sticky Cookie, that puts passive revenue in your pocket every time a referred user buys anything AFTER the initial buy.

The benefits of the Backpack program are not only financial. They help with traffic too. Sticky cookie tackles yet another pain point. If you had saved an affiliate link to a product on one device but purchase the same item through a different device, you just lost some revenue.

Yet, with Sticky Cookie, the link works across devices so you can complete your purchase on any device when you are comfortable.

Some affiliate programs come with set-in-stone conditions. Backpack will let you structure your commission plan according to your product. And you can have the plan active in  4 steps:

Step 1: Go to the Management function in Backpack’s dashboard. Add a commission plan and create the plan.

Step 2: Customize each of your plans. This is important if you are juggling multiple affiliates. If a plan is inactive or has outlived its purpose, simply toggle OFF. Set the running ones to ACTIVE.

Step 3 and 4: Set affiliate types and customize each type’s terms of engagement. Here you can assign different commission rates depending on the type of affiliate.

Step 5: Is a bonus feature that lets you set up tier 2 affiliates. If your affiliate brings a new customer, they earn a commission. If the new customer closes a sale using their own link, your affiliate will receive a small fraction of the commission.

You can create affiliate centers so you and your affiliates can establish some synergy. You can view their performance and avail helpful material that will help them boost sales. In the spirit of friendly competition, you can run competitions and award your top earners. These tools are made to enable you to build a community and add value at each stage. More traffic and knowledge sharing from a central point means you build a cohesive system based on mutual benefit and trust.

Price

Clickfunnels and Builderall have unique selling points. Builderall looks appealing if you are looking to start small. The most affordable plan, the web presence plan, starts at $9.90 per month.

Under this plan, you only get a website and might miss out on some premium features. For $29.90 monthly, you will be on the Digital Marketing Growth plan. To unlock all the Builkderall features, you will part with $49.90 per month.

To get a feeling of what to expect with a fully functional builder, you can pay the $49.90 and if you get a subpar experience, use the 30-day money-back guarantee.

Clickfunnels comes with a 14-day trial. After the trial, you can sign up for the $97 a month package or for the $297 a month plan. $97 will limit you to 3 custom domains, 20 funnels, 100 pages, and 20,000 visitors. However, upgrading opens up limitless features. You can open unlimited funnels and add as many pages as you would like. You can have as many domains as you can manage.

On the $97 plan, you miss out on the Actionetics MD service and Backpack affiliate program.

Support

ClickFunnels beats out Builderall on live chat support. Currently, Builderall does not have live chat support. However, a vibrant online community frequently answers questions and help other members solve queries. The support is ticket-based and communication is prompt. The response time varies.

ClickFunnels, on the other hand, has a wide community of active users on social platforms. Their support lines could use improvement. Fortunately, they have periodic updates on the platform so the support issue may get due attention.

Integration

While these 2 solutions offer a comprehensive list of tools in one place, customers tend to have separate favorite solutions for some functions. For instance, you may be accustomed to using Paypal as a payment option. Clickfunnels enables you to integrate most of your favorite tools. Users who use Clickfunnels to drive sales can integrate the pack and ship service, Shipstation to handle shipping logistics.

Builderall integrates with a number of independent programs such as Facebook Messenger, Stripe, MailChimp and mainstream social media platforms. However, users will opt to use the tools within Builderall.

Builderall vs Clickfunnels: The final word

The decision on whether to use Builderall or Clickfunnels to scale up your business will be based on personal preferences. These are great products that help you increase traffic to your online business and make you decent profits.

With tools such as Script Builder, you can take control of your marketing strategy and build your business from scratch. Builderall has a list of great features that will help you build fast powerful websites and apps. Clickfunnels, on the other hand, promises to deliver customers with their various funnels.

Clickfunnels offers two fair prices and promises to build you custom funnels that convert. $297 works if you are looking for an affordable tried-and-tested funnel builder to amp your sales. However, for a lower price, you can assemble a suite of business solutions.

Both offer learning centers that keep you up to speed with industry hacks that accelerate your sales. Builderall even offers tutorial videos to make your learning curve friendlier.

If you are looking for a fast funnel builder to increase your online revenue and bump up your passive income, Clickfunnels is a winner. However, if you want to test out different approaches for your site, Builderall is reasonably priced.

If you are looking for a trustworthy affiliate program that promises recurring payments, Builderall is the answer to your needs. Clickfunnels is a superb option for big affiliate commissions.

Give each a try and decide which one works best for you. A 14-day trial and a 30-day guarantee are all the incentives you need to give them that initial shot.

You might also enjoy:

3 Ways to Focus Better While Working from Home

More and more people are working from home these days, and many enjoy it but also admit that all types of distractions can pop up when you’re not sitting in the usual office environment. The most important factor to remember is that of focus because, without it, you can fall behind and find it challenging to give your work a 100 percent effort. Some folks tend to multi-task while working from home. In other words, they throw laundry in, take the time to make a big lunch, play with the dog, vacuum in between, and get preoccupied. We have some great tips to help you concentrate and do your job properly outside of the office, so keep reading along.

Stick To A Routine

If you adopt a schedule that you can use today, tomorrow and the next day, you will develop good work habits from home. The most important one begins in the daytime.

Take off those pajamas and get into your regular workwear. You are not lounging around, and you shouldn’t appear that way and lazy. You need to look the part of an employed individual.

There’s really a psychological boost when you’re in your working ensemble. A lot of people, layout their work clothes at night for the day ahead. It saves time in the A.M. and can help improve your focus for the entire day. You can also apply this concept to your breakfast, packing up your lunch, and getting all of your things gathered before you have to leave for work. It will save you so much time in the mornings and you will feel a lot more prepared for the day to begin.

Also, establish a designated work area that you can go to each day to work from. Even if you lack a lot of space, just make sure that you’re not near distractions like the TV, kitchen, bed, etc. It doesn’t matter if you’re engaged in a free online video call or typing a 10-page brief, you need a spot to concentrate and complete your tasks.

Take Timed Breaks

You don’t want to feel tethered to your work station for hours on end, so life coaches recommend that you schedule a few work breaks into your routine. You don’t want things to get out of hand, so time your little breaks to keep track of those spare moments.

One way to do this is by setting an alarm for 30 minutes each time you get in front of your computer, for instance. When you hear the alarm go off, then get up, and stretch, walk around, check your phone, snuggle with your dog, or watch a brief YouTube video, etc. Then, go back to the computer and reset the alarm.

These micro-breaks are excellent for rebooting your brain and body, and some employers believe that the timed tiny breaks lead to greater productivity, more engagement, less fatigue, and so on.

Another plus during a micro-break is getting up rather than sitting. Being sedentary while we work is not good for the body and can lead to back issues and more. Moving around for just a bit can ease headaches, neck and back soreness, and eye fatigue.

Combining a micro-break with snacking, however, did not seem to offer the same results in studies that were taken.

Step Outside, Reset

Lunchtime is important. You’re hungry, and your body needs fuel, so don’t feel guilty for taking a lunch break if you desire. The best way to get away from your workplace is to head outdoors for fresh air and a bite to eat.

Or you could pick up coffee, order takeout and bring it home.

Your mind needs a mental reset, and when you have lunch and take the time for some mindful eating, it pays off in the end. You will return to the computer or workspace and sit down for the rest of a productive afternoon.

If you bring your lunch home or make your lunch from home, don’t eat at your desk. Find another spot to enjoy your meal. Switch it up, change your atmosphere. In other words, work should not invade your meals.

Recent studies found that 62 percent of professionals typically eat lunch at their desks, and no, that is not a good thing. We all need that mental reset. By not eating lunch at your desk, you are also giving yourself the time and space to not think about work during your break so when you go back you are 100% there and ready to go.

Working from home has its advantages, and you can become super-productive or get lost in the distractions. Follow our tips, and your focus will become very clear and you can avoid burnout at the same time!

Further read:

Adam & Danielle: How Digital Conversations Drive Your Business

Subscribe to this show on Spotify  |  iTunes  |  Stitcher  |  Soundcloud

What are digital conversations and why is it so important for you to become an expert in them? Co-creators of The Captivate Method share everything you need to know.

This talk will cover…

— Digital marketing and vacuum sales
— The role stories play in our online business
— How we navigate the Story Map

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Transcription of Interview

(Transcribed by Otter.ai, there may be errors)

Adam G. Force 00:03

Welcome to the Change Creator podcast where entrepreneurs come to learn how to live their truth, get rich and make a massive difference in the world. I’m your host Adam forest co founder at Change Creator and co creator of the captivate method. Each week we talk to experts about leadership, digital marketing and sales strategies that you can implement in your business and life to go big visit us at Change Creator comm forward slash growbig to grab awesome resources that will help drive your business forward. Hey, welcome back to the show, everybody. This is your host, Adam force. Hope you all had a good kick off for the week on Monday and are starting to rock and roll here on Tuesday. And this show is going to give you some inspiration around your marketing. So you know we do a lot of Facebook Lives but if you’re not following us on Facebook, that’s fine. We’re going to thread some of these conversations into the podcast as usual. And in one very interesting conversation that we have had. It was between myself and Daniel Sutton, who is one of our partners as a co creator of the captivate method, which is a signature program here at Change Creator. So what we talk about is digital conversations. What the heck is a digital conversation? Why is it so important for you to become an expert in them? And we cover a couple key things, you know, digital marketing and vacuum sales. Why are we talking about game sales, see the role that stories play in our online business and how we can start navigating? You know, the buyer journeys and what we call a story map. So stay tuned. We’re gonna dive into that conversation in just a bit. Now. If you missed the last show, it was it was an expert discussion with john Tobin. Now john is a he’s a legal attorney, a legal attorney. He’s an attorney. And we talk about all the legal stuff that entrepreneurs need to know to run their businesses more effectively, all right. And he has a lot of great insights that he shares there. Because the legal stuff, as we all know, is kind of like the expensive stuff that we always put off. Because you know, especially if we’re in the first few years of our business, and we kind of put that aside as something to do later, and that’s okay. But there comes a time where we do need to get serious about those things. And it’s good to be aware of what that stuff is. So we wanted to have this conversation with john in order to start sharing some of those insights with you guys. Let’s dive into this conversation about what digital conversations are and why they’re so important. Okay, show me that heat. I hope everybody’s doing amazing today and you have better weather than we do here in Miami. It’s pretty miserable.

Danielle Sutton 02:43

I got all the good weather. Really, it looks nice.

Adam G. Force 02:46

We got the rain out here over the ocean. And we’re we’re looking today to talk about a digital conversations you know what is a digital conversation and why it is essential for your business now. It’s something that really came to mind for us, actually in the past year. And it’s a way of framing something up because we are storytellers here, right, Daniel. And we look at marketing a little bit differently because we’re trying to come at it from a very authentic place. And this is just what has worked for us. So Danielle, and I were talking just a little bit before and I’ll let tell you a little story about how he came up with this and what it actually means to you and your business. You know, we were running paid ads for a while and putting a good chunk of change in there. And so when we were doing that we kind of gotten absorbed into the world of these funnels. Right now everyone’s talking about funnels for years now or like, you know, it’s part of the sales process and nurturing someone to become a buyer and connecting with them and things like that. But it’s very the way people talk about marketing right now and they talk about funnels. It became very got, like absorbed in it and a little bit lost in it. And it became very cold as this process, right? So we have all these different pieces of the puzzle online. And we would be putting them together and mapping them out, oh, we gotta say this, we got to do that. And, you know, it was all about the transactions and getting the buyers and all these things and you kind of get lost in this marketing thought process. And it’s kind of like what we talked about in the first Facebook Live just past Monday about, you know, stop thinking like a marketer. Because at the same time, when we were not getting the sales we were looking for, we would follow up with people, we get on the phone and what happened. We, they we would get on the phone for just market research to find out Well, why didn’t you buy and get that feedback? But what happened was, we would actually end up getting questions from them and they would then join our program and become a buyer right? So there’s someone that we can help and we started scratching our head saying Okay, so it didn’t work going through through our funnel, right and then when we get on the phone we’re able to make this happen. And we were like, Well, how do we I literally remember this at night, one night text messaging Amy and Danielle, and I was like, I think we need to just shift the way we’re thinking about these funnels and look at it as a digital conversation. How do we take those types of phone call conversations, and start applying it to all the pieces of real estate online and make it effective and warm. And remember that these are people we’re talking to, right? They’re not widgets that we’re just trying to get across the finish line. And it kind of changes how you think about each piece of real estate online. And everybody that we spoke to on the phone is unique and had and we had to tailor that conversation and it’s really no different that’s what really kind of led us to being more personalized and leaning into like behavioral marketing and things like that. So the digital conversation is the is replacing this idea of funnels to remind us that we are having a conversation right Daniel, it’s like we always talk about knocking on the door. When people go door to door selling vacuums. And they get an hour of somebody’s time. And they sit down. And as that person’s talking, I don’t need the vacuum because or, you know, I have, I’m skeptical because of this, and you get to give a tailored response. And we like to use stories. So we’re storytellers, and we have our stories that we tell to help people get around those barriers. But in the digital space, you don’t get to sit down and in real time, tailor the conversation. So you’ve got to think of how do I take that conversation and put it in the digital space? So that’s sort of that’s, that’s,

Danielle Sutton 06:34

I think that… No, no, that was a perfect intro. And it’s true, like the digital conversation is just bringing the whole experience for both the person providing a solution and the person seeking a solution. Back to the human way of doing things. I think people can get really tripped up when they are trying to build an online business by Yeah, the minutiae of the tactics and the like, what’s the click through rate. And what’s the CTA the call to action? And what’s the ABC c d step? Right and, and of course, every bro marketer and their cousin is teaching all of these strategies. And if you don’t do it exactly the way you’re supposed to, then it’s not going to work, right? And, and so it’s really easy to get sucked into this vortex of like digital marketing, best practice. But the reality is, if we strip away the digital veil, we’re just humans getting to know each other, and providing, you know, a puzzle piece fit where I have what you need, and you need what I have. It’s as simple as that. That’s business, right? So we need to kind of get back to the basics. And that’s why this whole philosophy of the digital conversation has worked so well for us because we’re not thinking of a funnel in a linear step by step. approach. Of course, you know, there’s things we might be trying to improve and iterate and there’s always kind of those details. But at the fundamental level, how are we thinking about the relationship we build with the people are in our world, like in our realm, right? And it’s about that two way street, it’s having that conversation. So one example I shared with Adam was, you know, if you have two people at a ping pong table, and one person is shooting the ping pong across the table, if you don’t give the other person a chance to reply, or like being part of the game, then the game is gonna be very, very short. Right?

Adam G. Force 08:25

It’s such an important part of the process. It’s really a perspective shift. And when you have that perspective, shift, you start, you don’t look at it and say, I need to have these really clever benefits outlined on my landing page. It’s, it’s you’re thinking about it differently. And you’re thinking about, well, at this point in the conversation, what needs to be said where are they it really forces you to think about where they are and their own journey. So you can say, Oh, I understand where you’re at. Let me let me give you information that’s going to help you understand this better, right. Will this work for you? What’s it going to do for you? Like, what do you need to hear based on where you are in that journey? That’s a really important point, we’re adding warmth based on the perspective we have with this digital conversation format.

Danielle Sutton 09:07

Yeah, it makes a big difference really. And like you said, with the, the door to door salesperson, even like a more modern example might be thinking of going for coffee with somebody who you met at an event and they said, Oh, like I’m really interested in what you do. I’d love to learn more. You know, let’s meet for coffee. We might have aligned interests. I’m sure this has happened to you. It happens a lot. Right? And and then when you’re there in the coffee shop with your lattes, you actually can ask these questions like Adam said, and you can address misconceptions, which is another big piece early in the process, you know, to help someone understand more what what your what you are offering and how it can help them. All of these little touch points, you know, can go really quickly in a one hour coffee chat, but online, they’re gonna be very in pieces. And so like Adam said, how do we think about where we tell each other stories so that the person on the other end gets the full picture. Even if it didn’t happen in a one hour Sit down. Right? Yeah.

Adam G. Force 10:08

And that that is the key. I mean, and this is like a big shift when it comes to marketing and everything that we’re kind of talking about. So, you know, we, we go through this a lot. And this is something that we’ve now adopted into the captivate method teaching as we go through it, because we, we get into this thing called a story map in there. And so I know nobody knows what that is, because it’s something that we just made up, it’s proprietary. I’m gonna tell you about it. So basically, what happens is, you know, you learn how to connect with people, you learn how to set yourself up, but the story map is going to be kind of like a compass for you, right? And the way we look at it is, well, where is somebody in the conversation? And so we have this map concept, and it’s like, well, maybe they’re not even aware of you as a company. So that’s like you’re at the intro phase of the conversation with the buyer. And then you think about well, what’s the next step of the conversation? Like, how would it develop? If you bumped into someone like the vacuum cleaner? It’s like, Who are you? What are you about? And you get, that’s the beginning. But if as they get warmed up, they know who you are and things are changing. They’re gonna move down the line on the story map, right? So we’re mapping out where they are. And then based on where they are, well, what stories do they need to know at this point. So now we’re aligning which sales stories and things they need to understand. This is not a way to manipulate anybody. This is a way to be relevant and personalized and make sure that they have the right information. And we use stories because you don’t just tell people things because that’s not going to be effective in the sense that they understand it in a way that you want them to with a lot of clarity. Clarity is a big word around what we do. And so stories are better because they demonstrate and people get aha moments and they go oh, I see how that could save me time? Oh, I see how that could apply to my life, right? So it becomes very clear. And so that story map goes through every phase of that buyer journey and all the stories that are most relevant at each stage to be very effective in in our marketing. So that’s a big piece of like, what has a kind of like, come to life, if you will, based on the idea of this digital conversation? So yeah, I mean, that was I just wanted to share that. And I don’t think we’ve ever really talked about the story map outside of the program.

Danielle Sutton 12:33

No, we haven’t. But it’s one of my favorite tools. Because again, so we’re not it’s still there’s still a strategy with these digital conversations. It’s not like we’re throwing all the best practice out the window, but we’re shifting the lens that we look at it through, right. So with a story map where things like Adam said, are they even aware of of your business? So there’s certain places online, where it makes the most sense to share those stories about you and why your origin story? Why you started your business, what your values are, and how you got there. And those stories go really, really well in certain places online. And then in other places, you know, because of how we logically, you know how someone moves through this digital conversation later on, we need to tell different stories, so that they can, like Adam said, see themselves in your examples. So it’s relevant to them, and they’re able to understand if it’s a good fit for them, again, it’s not manipulation at all. It’s like, let’s give them the information so they can make a decision. And if you only have part of the information, you’re not going to make a decision. And that’s like as you and you shouldn’t be like you. It’s our job as the communicators of the value that we provide to give our listeners enough information to make a good decision for them. And that’s how it’s Win Win and that’s how your impact grows. And that’s how people can really benefit from what you have to offer.

Adam G. Force 13:58

Yeah, hundred percent. And it makes me think about something that I learned over the years. And it’s not something I’m making up. It’s something that our mentors have taught us and helped us mature as entrepreneurs. And so I’m going to share this little pro tip with you is funnels don’t really matter. They will optimize your financials, in some regards, I totally get it. But you can say, Oh, look at this formula, this this funnel flow, or this webinar model or framework, whatever it might be. And those things don’t actually matter. They work for certain people, and they accomplish certain things based on all the trial and error that particular entrepreneur might have had. But what really ends up mattering is, do you know exactly who you’re talking to? And what stories are you filling the funnel with? So now when we call it a digital conversation, we’re saying, we’re here to build a relationship. And yeah, we have stories to tell you so you can get to know us you can get to know why, what we stand for what our product will do for you. And now we’re having this conversation and warm them up, it doesn’t you can put them through all kinds of different funnels, you just need to have the them filled with the right messages and the right stories. And that’s why we focus on that so much in captivate, because it’s all about the storytelling that’s like the fuel for the car. I don’t care how you build the car, but

Danielle Sutton 15:19

It could have all it could be top line car, right Ferrari level components.

Adam G. Force 15:25

Exactly. I mean, you can get Russell Brunson webinar script or his funnels, and if you put crap in it, it’s just not gonna matter. It just will not work. Okay, so this is how a lot of people also get hung up, because they’re like, Oh, I put all this stuff together. And I’m gonna now run this ads and you know, $5,000 later, it’s like, oh, my God, like, I don’t have sales, what’s going on? It always comes down to how we’re communicating with people. So storytelling is what has created movements. This is what has created all social change. And if you’re not harnessing this as the CEO of your company, It’s gonna be a long road, I think. Yeah, yeah.

Danielle Sutton 16:03

Yeah, I agree. I think Adam Let’s leave everybody with a little challenge because we didn’t talk about this before. But I think now that we have shared this idea of the digital conversation, I want you to listen like pay attention to somebody new a new business or a new person that pops up into your perspective and if they interest you, like pay attention to why you want to keep learning from them or why you don’t and if you decide to take the next step with them and like kind of go meta on on somebody new in your world and just notice you know, how they do the digital conversation well or not well, I think he that some, some experiences from the receiver and can feel very, you know, flat or dull or just plain annoying, right? And some are such a gift and you think like I can’t wait to hear from this person again. So just notice that as a as a receiver of the messages.

Adam G. Force 17:02

Yeah, absolutely. I think that covers everything. I mean, the the primary takeaway really just comes down to, you know, how we think about is I had a note here. Yeah. So I mean, the primary takeaway is really just how we’re thinking about our marketing. If we step away, remember that we’re talking to human beings, that we’re building relationships. And these are conversations, just because we’re online, let’s not lose touch with the fact that these are conversations with people. We’re not just filling online widgets and hoping for sales like we’re actually talking to people. It’s just that we’re doing it in a different way. So you know, we focus a lot on how to how to use each piece of real estate, what stories to tell, I mean, there’s a lot of moving parts. But when you become a master storyteller, this stuff is fun, right?

Danielle Sutton 17:51

Really fun because it’s just as fun as getting to know someone new at the coffee shop or at the bar or meeting a friend of a friend. You know, that’s the feeling we want. Be able to have so.

Adam G. Force 18:01

Exactly exactly and listen, one of the things that I love about storytelling and these marketing principles that we’re teaching is they are not a fad they’re not come in and go in and like gonna get oversaturated or die out and they don’t work for some people but not others know, this is tried and true. It’s proven throughout all our history. It’s just a matter of really getting to know how it works for your business and putting it into practice. It will work for you and it’ll work for the remainder of your years as an entrepreneur

Danielle Sutton 18:28

Yeah, I’ll back to clarity right you get that clarity and you can rock and roll.

Adam G. Force 18:34

Coming here from Change Creator, we are all about making the world a better place. We are all about helping people. So when we talk about selling and getting rich, we mean Yeah, get rich and money get rich and fulfillment help people make the big difference in the world. All that good stuff.

Danielle Sutton 18:50

Awesome, thanks Adam

Adam G. Force 18:50

Thanks for tuning in to the Change Creator podcast visit us at Change creator.com forward slash go big to get access to free downloads and other things great resources that will drive your business forward.

The Unique Marketing Challenges of Social Entrepreneurship

Social entrepreneurs come from all sorts of backgrounds. From finance to the arts, social entrepreneurs like you have identified something that society is missing and push tirelessly to fill the gap. Even with their varied experiences, there’s one thing that most social entrepreneurs have in common: marketing is relatively new to them.

Despite this gap, marketing and communications are critical for the social entrepreneur. You need effective marketing for your mission to succeed. You’re often dealing with issues that require disparate target audiences, hard-to-reach stakeholders, appeals to the heart rather than the mind, and lots of other complexities. How do you get your social enterprise off the ground and scale your impact?

We’re here to help. In this post, we’ll outline the marketing hurdles that social entrepreneurs and social enterprises often struggle to clear — along with actionable recommendations for how to overcome them.

Separating the Real from the Ideal

Social entrepreneurs like yourself are full of big ideas and passionate enthusiasm. They’re what give you the drive to start your venture in the first place, and to follow through when you face challenges. You want to solve people’s problems and make a difference in the world — and you want to do it right now. But sometimes the ideal world we envision doesn’t conform to the reality we live in.

Do you know if the problem you’re trying to solve is the same one that people want solved? And if your solution truly works for people? Sometimes your creativity and enthusiasm need to take a back seat to your unassuming analytical side. This is particularly true in the early stages of a venture, when you have the greenest field to work with — a prospect that can be simultaneously exciting and daunting. You don’t want to start down a path that isn’t aligned with people’s actual needs. You need to test and validate (or invalidate) your assumptions.

Focus on stress testing your theory of change. For example, let’s say you’re considering building an app that connects low-income communities with local resources. In speaking with potential users, you may find that only about half of the interviewees own smartphones. Maybe it’s time to reconsider using an app to deliver your concept. You could start asking new questions about internet access — perhaps they use the local library to periodically go online. You might even find out that people who need resources are hesitant to reach out for services. Could you pivot to address that?

This is a great exercise even for well-established ventures. Conditions regularly change, and keeping your finger on the pulse will enable you to respond to those changes and even uncover new opportunities. Just make sure you’re truly observing the pulse, not developing a self-fulfilling prophecy. You wouldn’t want your over-optimistic doctor to gloss over an irregular heartbeat. Similarly, you’ll want to prevent your own personal biases from clouding your judgment. Social entrepreneurs tend to lean towards optimism. Try pulling back some of that rosy tint, and you’ll see things with the clarity to better understand the needs of those you’re trying to help.

What are the core problems that people are facing? And how do they perceive those problems? What would a good solution look like? How does this fit into their lives? Ask questions and engage deeply with what you learn.

The Complexity of Serving Multiple Stakeholders

Most startups only have to think about how to accomplish this for one audience: their target user. Even when they pitch investors, those pitches are largely predicated on a combination of enthusiasm for the concept (and/or technology) and the potential for big financial returns. It’s a pretty standard setup.

But social enterprises usually have more stakeholders to serve. Beyond addressing the needs of your core user, customer, community, or beneficiary; you’ll have to do the same for volunteers, donors, community partners, and/or others.

The model of many social enterprises is some variant of a two-sided market. In a typical two-sided market, you pair buyers and sellers. Uber and Lyft require a balance of riders and drivers on the platform, Airbnb pairs travelers with property owners, Ebay matches literal buyers and sellers. Both sides must grow in step with each other to succeed.

For social enterprises, things are even more complex. Your model may require all sorts of interweaving relationships: beneficiaries to volunteers, donors to beneficiaries and volunteers, industry partners to local communities, and/or any other such combination. And to make matters worse, those dynamics are a lot harder to figure out. It’s one thing to match a driver in Chicago with a passenger in Chicago. That’s pretty linear. It’s another to figure out how many beneficiaries you can serve per donor or per volunteer. There are so many moving parts.

How do you make sense of the chaos? A lot of this depends on the stage you’re at. For early-stage ventures where there’s still so much to discover about these interweaving relationships, you’re going to have to experiment and ask lots of questions — just like we said earlier. In many cases, it can actually help to ask the uncomfortable questions. No one wants to be denied when they get to the big ask with a donor. But if you’ve managed to book a meeting with a potential high-value donor while your project is still mostly speculative, a no might tell you a lot. Try to find out what milestones would change the donor’s mind. And what would they consider committing? Now you’ve found a target to aim for, and set yourself up to unlock funding once you achieve it.

For social enterprises that are a bit more established, it’s time to talk KPIs. You may already be tracking some, or even have a full dashboard built out. How well do these help you manage operations and strategy? And how often do you look at them? Weekly, monthly, quarterly? Just annually? These need to go beyond your financials, which tend to be lagging indicators anyway. Focus on metrics that map more directly to your mission and impact. How many people did you help? And what did that help do for them — can you measure that? How much more funding would it take to generate X more impact next quarter? How many new partners or volunteers would we need to recruit? Understand the dynamics at play and you’ll set yourself up for success.

Where Does the Money Come from?

Social enterprises also tend to have more complex business models than their purely profit-driven peers. Entities focused solely on profit have a pretty straightforward directive: follow the money. If someone has big pockets and you can squeeze more money out of them, go for it. When it comes to strategy, people can be pretty up-front about gouging customers.

This doesn’t fly with social enterprises. And for multiple reasons. First of all, you’re (hopefully) working on this venture to have a positive impact on the world. Gouging customers isn’t really in the spirit of that. Furthermore, you’re probably trying to serve people whose needs aren’t being met by the totally laissez-faire market — so it’s unlikely that your beneficiaries, customers, or users can fully fund your venture. You’re trying to triangulate on funding. Perhaps the beneficiary pays a subsidized price because you also source funds from donors, industry partners, or government grants. Maybe the beneficiary doesn’t pay at all!

This gets tricky. In the laissez faire model, customers get what they pay for and that’s that. In a social enterprise, the satisfaction of your multiple stakeholders are each contingent on the others. Donors and industry partners don’t make sense if there are no beneficiaries or customers to serve. Beneficiaries can’t be served without funding from those donors and partners. And you still might not be able to serve them without a pool of dedicated volunteers! It’s a lot to balance.

How do you strike that balance? How do you manage a stable system that aligns the various parties? Who pays? And what do they pay? This is where your business model is so crucial. It’s tempting to think that heart and moxie will paper over these challenges. But good intentions aren’t a replacement for business fundamentals. On the contrary, because of the added structural barriers they face, social enterprises need to be laser-focused on their business model. You’ll choke out the engine or run out of gas before you get far.

We aren’t going to dive into all the details of social enterprise business models right now, but here’s some helpful background on the types of social enterprise models, some examples to get you started, and a useful template for developing or re-evaluating yours. For our purposes, the keys to the marketing side of your business model are defining your audiences, understanding their wants/needs/motivations, and testing/refining your hypotheses with proof points. You’ll want a combination of quantitative and qualitative insights here.

Finding Useful Insights for Marketing Your Social Enterprise

So, how do you start getting answers to these questions? First off, make sure you’re giving both quantitative and qualitative research a fair shake. Many social entrepreneurs tend to focus on one (often qualitative) over the other. Challenge yourself to get outside your comfort zone. Hate combing through spreadsheets? Many survey tools include standard reports out of the box that make it easy to spot high-level trends. Nervous about talking to potential investors? Prep your questions and talking points, then practice them with a colleague whose opinion you trust.

There are many ways to clarify your understanding of your audiences, your market, and their dynamics. Here are some methods we recommend:

Stakeholder Interviews

Whether you’re just starting out with prospects or re-engaging an existing base of support, interviews capture so much useful context. There are simply some things that people will only say person-to-person. You’ll want to come into these with a hypothesis you can test, but look out for confirmation bias that falsely reinforces your viewpoint. Aim for a half hour if you can get it (it’s tough to get commitments for longer, and you start running into diminishing returns). You’ll be tempted to ask dozens of questions. Don’t. Keep it to a set of 5-8 high-level ones. Many questions that people want to ask are too far downstream of other questions (and have assumptions baked in), repetitive, or not truly essential. Instead of asking “How would better access to healthy food help you?”, which assumes a solution, start with something more basic like “What do you typically eat?”, “Where do you usually buy food?”, and “Would you say you have a healthy diet?”

Surveys

Have a set of existing users, volunteers, or donors who could provide interesting feedback? Already plugged into a community that can circulate a survey and get 50+ responses? Ready to knock on a lot of doors? These are some great ways to get started. If you’re less clear on where and how to find your target audience, tools like SurveyMonkey offer options for recruiting well-targeted respondents.

Public Data and Reports

There are so many gems you can mine with some decent Googling. In many cases, reports from government agencies will have proxy metrics that can help you get a rough idea of the scope of the problem you’re trying to solve. In other cases, private firms and organizations may have published their own research. Don’t try to reinvent the wheel!

Test for Real-World Demand

See if you can recruit a handful of beta users. Try attending a local community event, canvassing a sidewalk in a neighborhood you’re looking to serve, posting in a relevant forum (if your audience spends a lot of time online, Reddit has a forum for nearly anything), or running a small flight of Facebook Ads (Lead Ads are a great way to do this with minimal marketing infrastructure). See if there’s interest and uptake.

Marketing a Social Enterprise Is an Ongoing Discovery Process

As a social enterprise, you’re on the front lines of real-world problems and unfulfilled needs. You’re biting off a lot — and sometimes it can feel like too much to chew. That’s normal. One way you can maintain your focus and effectiveness is to think in terms of learning and discovery. You aren’t going to create the perfect solution overnight. You aren’t going to serve 100% of your community in the first year. What you can do is continually hone your understanding of the dynamics at play. Keep dialing that understanding in and aligning closer and closer with what your stakeholders want and need. This will enable you to better serve your various stakeholders, drive impact, and develop a sustainable organization.

Succeeding With Search: How To Optimize Your Site

Search is a key discovery channel for many website owners, so improving your visibility to potential clients is a high-priority project. That said, when every query returns tens of thousands of results, pushing your website up the ranks on Google and other search engines becomes as difficult as it is important. Fortunately, it’s not hard to develop a smart search strategy. Start with these five tips to make sure your website tops the results for all your most important keywords.

Prepare Your Website for Heavier Traffic

If your goal for improving your search rankings is related to driving more website traffic, it’s critical to be prepared for that success. Websites that can’t handle increased traffic also can’t handle new customers, and if your site goes down, you’ll miss out on the benefits of your efforts. A robust hosting platform with minimal downtime is a great start, but if you or your information team want to take a proactive approach to data and network resilience, invest in network visibility tools to help you see where new traffic is going and improve your analytics. With a better technical backbone, your website will run more smoothly and handle traffic better.

Optimize Your Site for Search

Regardless of the type of content your site features, you can optimize its structure to make it easier for clients to find you. The purpose of search algorithms is to return helpful results to their users, so readability and accessibility, for both people and assistive software like screen readers, are key considerations. You can address this by structuring long pages of text as short paragraphs with descriptive subheadings, adding alternate text to images, and using simple sentence structures. By making your content easier for people to read, you’ll make it more appealing to algorithms designed to find results that people can use.

A few structural improvements are more technically complex, but well worth the effort. If you’re maintaining your own website or you have a developer on hand, adding a robots.txt file to your site that contains your sitemap will allow search crawlers to index each of your pages, ensuring that they all show up in search. If you’ve been following best practices for months and not seeing results, not allowing crawlers to index your site with a robots.txt file could be the issue.

As search tools improve, older tips and tricks designed to outsmart the algorithm aren’t just out of date, they can actually be counterproductive. Stay away from any practices that encourage you to “game” search results, like pasting a block of keywords into your header in a color that’s the same color as the background. If it sounds suspect, that’s because it is—it doesn’t answer the query, and it doesn’t establish your site as a subject matter authority. Stick to creating quality content that your clients will want to see!

Build a Backlink Network

When a search engine is trying to decide if your site is a good source of information for its users, its algorithm considers both the content on the site itself and whether or not other sites have linked to yours. Think about this practice as a form of social proof; every time another website links to one of your blogs, videos, or products, it’s another expert vouching for your importance in the field. If you’re just starting out, how can you accumulate backlinks? Again, focus on creating relevant content and collaborating with others doing the same. Authoring guest blogs on websites like yours and writing your own long, content-rich blogs are both smart strategies. You can also encourage people to share and visit your links by promoting them on all of your social media profiles and linking back to your own site in any “about” section where you have the option. Both options create backlinks and drive traffic to your site.

Prioritize Mobile Design and Keywords

Most search queries now come from mobile devices. The trend is so pronounced that Google began switching to a mobile-first search ranking system in late 2017, which means that your site’s mobile search performance influences its standing on every device. If it wasn’t already on your radar, it’s time to give mobile search optimization your full attention. Begin by testing your site’s mobile friendliness in Google Search Console or SEMrush’s Site Audit Tool to ensure that search engines can index your mobile site as well as your desktop version and fix any issues you discover.

Responsive design also improves your search ranking because it makes your site easier to navigate on different devices. Whether they visit you on their phones, computers, or tablets, clients want a consistent experience from your brand, and they expect to be able to click links, view content, and complete purchases. Browser and device testing allow you to preview your site under different circumstances, so clients don’t notice unintentional image cropping or unreadable text before you do.

Once you’ve optimized your mobile keywords and site design, check to see how long it takes for your site to load on an average connection. Over half of visitors will abandon a website if it takes more than three seconds to load, so search results prioritize results that their users will see quickly. Common bottlenecks include uncompressed images with large file sizes and excessive page requests. Even if your site loads quickly on your connection, keep in mind that mobile data plans are usually much slower than broadband.

Keep Your Existing Content Fresh

Posting new content is important, but your search ranking is updated every time you edit your site. That means you can update existing content to increase your visibility even as you trim your content production schedule. Sprucing up popular content can also make your best-performing pages even better; revisions give you an opportunity to respond to questions and keep content relevant. Use analytics tools to focus your effort on the pages that draw in the most visitors.

It can be frustrating to spend months building a website and creating content without seeing results, but the problem could be as simple as not showing up in your clients’ search results. With these tips, you can move up in search rankings and connect with the clients you want.

Jon Macdonald: Get More Sales Through Smart Optimization of Your Existing Website Traffic

Listen to our exclusive interview with Jon Macdonald:

Subscribe to this show on Spotify  |  iTunes  |  Stitcher  |  Soundcloud

What if you could increase you monthly revenues without spending more on ads? What if you could just optimize what you already have and jump your sales up monthly? We decided to talk with Jon MacDonald, who is the founder of The Good, which specifically helps brands optimize their conversion rates to get more sales from existing website traffic.

Jon MacDonald is founder and President of The Good a conversion rate optimization firm that helps brands convert more of their existing website traffic into buyers. The Good has unlocked results for some of the largest online brands including Adobe, Nike, Xerox, The Economist, and more. Jon regularly contributes content on conversion optimization to publications like Entrepreneur and Inc. He knows how to get visitors to take action. As President, Jon has helped lead The Good to become one of Oregon’s top 20 fastest growing private companies. The team at The Good have made a practice of advising brands on how to see e-commerce sales double or more. In recent years, brands that have worked with The Good have seen an average revenue increase in revenue of over 100%. Jon volunteers for several causes throughout the Pacific Northwest and is an active committee member of industry associations and peer groups such as Entrepreneurs’ Organization (EO).

Learn more about Jon and his work at > https://thegood.com & https://jonmacdonald.com

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Transcription of Interview

SPEAKERS

Adam G. Force, Jon Macdonald

Adam G. Force 00:03

Welcome to the Change Creator podcast where entrepreneurs come to learn how to live their truth, get rich and make a massive difference in the world. I’m your host Adam forest co founder, Change Creator and co creator of the captivate method. Each week we talk to experts about leadership, digital marketing and sales strategies that you can implement in your business and like to go big visit us at Change Creator comm forward slash growbig to grab awesome resources that will help drive your business forward. What’s going on everybody? Welcome back to the show your host here at force. If you missed last episode, we had a killer conversation with Gino wickman. If you don’t know Gino, he is the author of a famous book called traction. He also runs a company that has over 400 employees based on the Eos program. So we tap into all that stuff in that conversation. A lot of great insights about what it really takes to be an entrepreneur. Now Gino says not everybody’s cut out. So do you fit the mold and what does he mean by that? So really important conversation, and the guy knows his stuff. So dive into that. That was the last episode again, it was Gino wickman. Today we’re going to be talking with john McDonald. So john McDonald’s founder and president of a company called the good. And he’s all about conversion rate optimization, right? To help brands really convert more of their existing website traffic into buyers. I mean, something that we all want, right? So we want to get the most out of the dollars that we spend, we, at some point in our businesses, we have to actually put money into our marketing, right, the organic stuff is beautiful, and it should always be ongoing. But sooner or later, sales will plateau and we have to expand our reach and do paid marketing. And that means bringing more traffic to our website. And then the key is to get the most out of it. So the more people we can actually get into our sales process and have them become customers, the better the and the healthier the our business will be. So we’re going to talk a lot about converting And sales, optimization, all that kind of stuff today with john. So I think you’ll get a lot of value out of that. And just a heads up. So if you’re catching this today, today is what July 14. So starting next week, this will not be a timeless point here that I’m making. But if you are catching this at the right time, on the week of the 20th, we will be doing a live series on Facebook. And we’re calling it the mid year boost because it’s all about kind of what we’ve learned from this first half of this year and all the chaos with the pandemic and the civil rights movement and everything that’s happening. You know, we’ve all kind of have to take on different ways of thinking about our businesses and all that stuff. So we want to give people a mid year boost kind of reactivate and energize our businesses for the second half of the year. So we’re going to be doing a number of topics on that specifically, and to help out the different entrepreneurs and that’ll be going Live, I think it’s gonna be every day at noon next week. So the week of the 20th every day at noon, you can catch us on our Facebook page or group, okay? Now if you have a particular issue or challenge or something you’re facing in your business, and it’s a topic that you want us to think about covering, you can go ahead and email me directly. I’m happy to take your email Adam at Change Creator mag, comm email me, let me know what you’re thinking. And we will weave it in there. And then you’ll if you’re on our email list, we’ll we’ll put notices out and stuff about when we’re going to talk about different things. So, guys, yes, so live series next week, it’s probably something we’re gonna do more and more of, but we want it to do this mid year boost, because it’s just been chaos in twine in the first half of 2020. But a lot of entrepreneurs are having the best month of their lives. So let’s get into it so that you can start having the best month of your life on the second half of 2020. All right, guys, we’re gonna jump into this conversation with john McDonald. Don’t forget to visit us at Change creator.com forward slash go be okay. Show me the heat. No, you go. Hey, john, welcome to the Change Creator, podcast show. How’s everything going, man?

Jon Macdonald 04:11

Great. Thanks for having me today.

Adam G. Force 04:13

Yeah, you’re welcome. You know, like I’ve mentioned to you before this call, I’d love conversions and sales, and we need lots and lots of them. So I can’t wait to dig into it. So just tell us a little bit about, you know, where you are now with your business and how you got there just so we can get a sense, you know,

Jon Macdonald 04:35

of course, so the good we are, as you mentioned, a conversion rate optimization firm, so we help brands to convert more of their ecommerce visitors into buyers or customers. And we’ve been doing this we just had our 11th anniversary a couple weeks ago. So it’s been over 11 years now. And you know, we started out as a development shop ecommerce development shop. We were helping brands to Get online. And pretty quickly what we found was that was one commodity, right? So there were tons of development shops out there. And all of e commerce was moving over to software as a service like Shopify, etc. So they didn’t need that custom development, that high level development that we were able to do. And so I saw that trend coming down the line. And our mission at the good is to remove all of the bad online experiences until only the good ones remain like that. Yeah. And that’s how we got our name. And so I kind of went back to the roots and said, Okay, what are we what can we do that’s going to have the biggest effect in our mission? And how are we going to affect change online? Knowing that, quite frankly, shopping online is a pain in the butt, right? It can be can be, and it’s come a long way over the past 10 years, but you know, I went around the country and I interviewed all of our best clients and asked them why they hired us and said, You know, I’m just going to show up at your door, can you give me 1520 minutes, I’ll bring a coffee, whatever it takes. Everybody was willing to have a conversation, believe it or not, which was amazing. And they I heard kept hearing a common theme between all of them. And that’s that they didn’t hire us because we could build them the best website that hired us because we knew that one when we launched the site, it wasn’t going to be perfect. And to that, perfect perfection is not obtainable. But an continual iteration of improvement on the site, to make the consumer experience better to remove all of those bad experiences, was really the the methodology that they fell in love with and why they decided to work with us. And lo and behold, that’s basically what conversion rate optimization is today. Back then it really wasn’t a term. So that’s how we ended up where we are today.

Adam G. Force 06:59

Yeah, I love that. It’s it is it is an interesting art to really go through that iterative process. And I think, especially with a lot of people in who are probably listening right now I, we’ve been down this road ourselves, Amy and I and our team and stuff and many others that we’ve coached and things. So it’s people who like when things aren’t working, we can get into like this panic. And instead of really diagnosing the problem and making very simple updates and testing, we start changing everything and then we just get lost in this world of changes and we don’t know what’s working and then it just leads to this stress. That never really gets you to your your mark. Right, your goal. Have you seen a lot of that happen?

Jon Macdonald 07:46

Yeah, you know, in the best way to eliminate that stress because it is super common is is to use data, right? So don’t don’t guess and instead, don’t, don’t follow your competition blindly. Right, because you don’t know if something’s actually working for them and so many brands that are starting out, look at their competition. And they say, What are they doing? I need to do that too. Well, that creates a sea of sameness, right? And if you’re not going to be a little bit different than how you’re going to stand out and when, when that customer, yeah. And second, you really don’t know if it’s working for them or be if they were running a test that you got opted into, and you’re just seeing the test. And they were just trying to figure out if it’s working. Yeah,

Adam G. Force 08:30

yeah. I mean, what’s under the hood, you have no idea. Like, you see the surface of the model. And you’re like, and we see that too, like, Yeah, that’s a great point to make. Because people tend to look at their competitors and model them without really knowing like, what the magic sauce is underneath, like, based on circumstances you mentioned, or just all the workings that are happening that you don’t know about.

Jon Macdonald 08:51

Right? That’s exactly it.

Adam G. Force 08:52

dangerous, very dangerous, and it does happen a lot. We’ve been we’ve been down roads like that, you know, several years ago where we were, we thought we were being smart. And I always got to a point now, that was my first business with the second business Change Creator, I was. People will say, well, let’s do you have you done any competitor research? I said, No, I don’t care about my competitors. I’m not even paying attention to them anymore.

Jon Macdonald 09:14

And it’s interesting, but best econ businesses that we run into, say that exact same thing. They’re not concerned about their competitors, they’re concerned about providing the best experience for their consumers. Right. So, you know, if you track every click and movement on your site, and you can do this in aggregate, I’m not talking about individually identifiable information here. I’m talking about you know, looking at analytics, understanding where people are dropping off in the funnel, where they’re exiting your site, perhaps even where they’re spending a lot of time on an individual page, which is contrary to most marketers, most marketers will say you want a high time on site. I always say you want the slowest time on site possible because you want people to be able to get in accomplish the task they showed up to your site to do and then leave, because they’re not there to hang out. Right? They’re there for two reasons. One is to something or somebody told them that your product or service can help them solve a pain or need that they have. Yeah. Right. So they’re there to do that research. That’s the first thing. And then the second thing is if they determined that your product or service can help solve that pain or need, they want to convert as quickly and easily as possible. So anything you do to get in the way of that research or tech conversion, and it just makes people frustrated, and they have to spend too much time looking. So just tracking every click and movement can really help you understand what people are doing on your site, what content they’re engaging with, and there’s a lot of different types of data that are readily accessible are all within privacy regulations, and all can help you to just have a better experience online.

Adam G. Force 10:58

Yeah. I think that It makes a lot of sense. And I think a people where people get tripped up, and they’re a little bit afraid, is understanding how to not only read the data, but to even track it. Right? This is, this is not easy for a lot of people, especially when you’re in your first few years of business or you’re running solo, and you don’t have someone familiar with Google Analytics or whatever, you don’t know who to hire. If you hire them, you don’t know if they’re, you’re doing the right things. So like, you start having to figure out this foundational strategy at the beginning. And then you could really start tracking these things. And I think, you know, hiring obviously, a team like yours, who knows how to read the data to track these things is valuable. But what tips might you have for somebody to start thinking about their e commerce shop right now? And what kind of you know, analytics would be valuable for them to look at? And is it just as simple as using Google Analytics to do it?

Jon Macdonald 11:58

The short answer that Yes, it is. And here’s the thing. A lot of people do overcomplicate this and they get concerned that they they’re jumping into a tide pool that they can’t, they can’t swim in. The problem here is that Google Analytics in itself is out of the box is, you know, not that complicated. Now, you can add layers on top of it to get more rich information and have a better understanding. But don’t stress out about any of that. Now, all you really need to do is just set up two things on your site, Google Analytics, and hotjar hbot. That’s going to give you heat maps of where people cursors are on your screen and where they’re touching on mobile. It’s going to give you scroll maps how far down the page or people scrolling on desktop and mobile, and it’s going to give you session recordings. So this is going to be where they’re going to show you a user who and how they clicked or several users and how on average, they click around your page where their mouse flies around their page that kind of gives you an understanding of where they’re looking on a screen because yeah, on desktop, your cursor is generally followed by your eyes locked. So now, these pieces of data are not as overwhelming as people might make them out to be. And the best way to just get over that hump is set your expectations low, and just say, I’m not going to become a master at this right away. And that’s okay. All you really need to do is dive in and take a look at that data on a regular basis. So maybe every other day, spend 15 minutes look into the data. Right? All you need to do is just spend a few minutes a week. You know, if you’re spending more than an hour a week, I’d say you’re even probably spending more time than you should be looking at this data. Here’s what you’re looking for. You’re looking for an AB banalities. So what are the days or the things that are happening on your site that spiked or dropped and then trying to just look real quick and say okay, what did I do that day and that caused the spiker that drop. Did we send out an email and some message was really, you know, provoking and got people in? We did we make a change on the website that people really liked. You know, just all you have to do is look back on that. And it’s really about the rhythm. Right, you’ll start to see

Adam G. Force 14:17

the signing process. Like, when you say rhythm, it makes me think, like, get into a process that’s consistent and gives you the feedback loop that you need, basically.

Jon Macdonald 14:28

Yeah, that’s exactly it. And the only way to truly have that perspective that would come with a feedback loop is to be looking at it on a regular basis, so that you know what, something that is abnormal looks like, right? Otherwise, you don’t have that baseline. You don’t know the trend. And that’s really what you’re looking for here is just if you can pay attention to one thing, it’s just what’s the trend over the last week, over the last month, year over year, and then you can start doing you know, more advanced things, you know, and they’re not Given that advanced, you should use something in Google Analytics called annotations, you can google how to do that. It’s pretty quick and easy. But that’s just like, Hey, we sent a marketing email this day here is the topic. And you just start logging those things into Google Analytics with the date and time that you did them. And that really can help you just have some idea of what you did each day to your site, or your marketing activities that can really help you notice why those trends were changing.

Adam G. Force 15:28

Yeah, yeah. And, you know, I think, you know, as people are measuring these things, and this is in our program, the cat’s away method, we hone in on on making tracking important and simple part of the process because there is no growth without tracking, right, like you just, you’re just throwing darts without a dartboard, basically. And it makes a huge difference in one of the things that we have found personally with Change Creator too. I mean, right now we’re running conversions. You know, you know, lead magnets, opt ins and things like that are Around 70%, right. And I think you know that a big change occurred for us, not just on, you know, optimizing what’s on the landing page and things like that as far as like button copy and things. But it was as our story got more cohesive, and it aligned to the audience we attracted so they were the right audience, right from Facebook ads or wherever the traffic might be coming from, that holistically all work together more cohesively. So now the story was clear, the audience was attracted and related to it. And the conversion rates went way up, because it used to be closer to like, you know, 25 to 35%. And now, it’s going higher and higher and higher as we get more dialed in to that that internal narrative that the customer has.

Jon Macdonald 16:46

Well, I think you’re you make a really great point there, Adam, which is that a vast majority of folks run ads, and there’s no real connection to the landing page. You’re sending people to Yeah, in that connection, that context, the When somebody comes to a landing page, I get calls every day, we’re talking to people who want us to help just optimize landing pages, and they call up and they say, Hey, you know, we just want to touch our landing pages. And it’s like, Whoa, you know, that’s like telling me that you need new tires and only changing one tire. Right? It’s, you’re going to leave so many more problems there. Because that could really be solved. So don’t fix just a part of the problem, right? You need to fix the entire problem. And we don’t do anything at the good with driving traffic. It’s not where we play, we play on site. Once somebody reaches the site, we help make sure they convert as quickly and easily as possible. But understanding the context at which people are arriving at the site and what messaging was sent to them is a very integral part of then optimizing a landing page to resonate with that same audience and with a similar message so they know they’re in the right place. You know, obviously that message got them to click on the ad so then don’t He’ll he won’t ignore that message once they get to your site. But then a lot of people, it’s really, really common to bounce off of a landing page, but do something like just type into the browser, URL bar, the the the base URL for the site, because, you know, most landing pages get rid of navigation, things of that sort. So people look at, you know, if you’re not paying attention to the trends of data, you would just think two things really quickly, you would think somebody bounced off your landing page, and it was the ads weren’t working. Because when they come into your site, it’s going to be a organic or direct visit, because they just typed in the URL or deleted everything else out of the URL, just to get to your base site, right, your homepage. And so, you know, if you’re not paying attention in the data, you would miss that connection. And instead, you would just think, well, I’m getting a lot of direct visits. My ads aren’t working because people are bouncing off of the page, so I don’t need the ads anymore. Yeah. So it’s really easy if you’re not paying attention to data, too. To make assumptions like that, as opposed to data back decisions about what has been effective, what is actually working?

Adam G. Force 19:06

Yeah, no, it’s a great point. And you do have to look at the holistic experience, right? Not just a part of the funnel, you had to look at the entire funnel. And, you know, the steps in the tech are great, but to your point, just keeping things cohesive, having that story, really aligned just throughout the whole process is so important. And another thing that we have found valuable and I’d be curious to hear your thoughts is really thinking about where the traffic is actually coming from, because they are going to be in a different mindset, as far as the buyer journey. So if you get in front of someone on Facebook, that’s very passive, in sense of, they’re just kind of stumbling across something they weren’t actually looking for it versus, you know, a search platform like Google where they’re looking for something specifically, and you might offer it so that you already know they want that and the expectation is there versus on face. It could be a little bit different. So like we started adding certain things on the page, like, here’s what to expect with this. And we tell a little about who we are build up our credentials if they don’t know our brand, and, and we have seen stuff like that help the conversions. When we put the right information, it could be about us, it could be expectations, or whatever the offer is, and things like that. It seems to help a little bit. I’m wondering if you have any similar experiences?

Jon Macdonald 20:26

Well, again, I think it’s all about, you know, making sure you have more than one landing page. Yeah, a lot of a lot of brands that are smaller that we start working with, what they’ll do is just have one landing page and say, I don’t understand why this isn’t working. The challenges you know, you if you’re hitting on different pain points, again, remember people only clicking on that ad coming to your site because they have a pain or a need they’re trying to solve and they think that you know, you can help them do that. So you need to that needs to resonate and every audience might Have a slightly different pain, or a slightly different reason for clicking on that ad. So tailoring different landing pages to different markets and different ads you’re running can be really, really valuable. And I think it’s really important, you know, as you get into Google and people are searching around certain pain points in terms that you have a landing page that matches up with that, and is optimized for that. To address that concern.

Adam G. Force 21:26

Yeah, yeah, no, that’s such a good point. I love the idea of having multiple pages for to tailor it based on who that audience set might be. Another interesting thing that we learned was to separate your experiences between paid and organic. So we have it’s the same product, same sales funnel, but we have one for organic and one for paid and they could be tweaked accordingly. But you can also see the variations in the results and stuff to see what what’s doing better.

Jon Macdonald 21:57

Yeah, and again, it’s all about having to the right data tracking, right? I mean, this seems to always come back to that point. But it’s true like, otherwise you don’t know what’s effective. And you don’t know what’s actually being engaged with your consumers. So you really need to have that data to both, you know, the qualitative and quantitative side. And that means go and just ask people to take a look at your site and give you thoughts on it. So this is something that gets missed quite a bit. We, we do more advanced user testing, but this is again, something that a lot of people hear user testing, and they’re like, I’m gonna just run the other direction because I think it’s really complicated. You can make it very simple, especially right now while people are, you know, in their homes have more time because they’re not commuting, etc. Offer to get somebody on zoom, and just do or Google Hangouts or any of those and just say you know what, I want you I’m going to give you a 15% off coupon or gift card, for my Store whatever it is, I just want 1015 minutes of your time. And what I’m going to do is, we’re going to load up the website, you’re going to show your screen, your camera and your audio, and you’re just going to answer a couple of quick questions, you know, and speak out loud as you’re going through that process. So what do I what I mean? Well, first of all, let’s say you’re selling t shirts, just high level example here. You could tell people find the right t shirt and right size for you. Then just be quiet. And ask them to talk about what they’re thinking as they go through that. And there’s, you know, okay, well, I’m trying to find where the T shirts are on this site. Now I want to browse what category I like in these t shirts. Now I’m going to try to figure out what size is the best fit for me, and how do they go through all these decision points, right, really is eye opening. And you can learn so much just by watching somebody and observing somebody do that on your site.

Adam G. Force 23:52

Yeah, I mean, that is a classic UX, you know, way of doing things and seeing and I mean, that’s what hot jar is. helping with too. It’s it’s a little different experience. But I do love hotjar and the tools that you mentioned, because they are super powerful. And getting that kind of like, especially when it comes to e commerce, I think it is really powerful to see people and how they navigate your website. So you can see where are they getting hung up? And I guess it would be a little bit different when you see it in person versus you know, the hot jar approach. I they both serve a similar, I guess purpose, but you can definitely get some interesting different points, I guess.

Jon Macdonald 24:31

Yeah. And that’s exactly it. I mean, it’s having a full full picture of not only what people are doing, which is one hot jar will tell you, but also why they’re doing that. And that’s what you would do user testing for.

Adam G. Force 24:43

Yeah, that makes sense. And I feel like a lot of people, especially early stage entrepreneurs, will feel like oh, like I just need to get this up. And they kind of don’t take these types of things seriously. Like it’s not, they’re not there yet. Or you know what I mean? And they skip these types of steps. And then you know, a year goes by, and they realize they’re just kind of treading water. And they’re not really making progress. And they wonder why.

Jon Macdonald 25:11

And this is, you know, again, if even if you don’t have any traffic to your site, you could do user testing. Yeah. And I highly recommend you do that before you would you’d go live with any new new site, you will have a harder time until you start getting more traffic to really see trends and data. But the traffic level doesn’t need to be that high. Right? I mean, you could have, you know, a couple hundred visitors a week and you’ll start seeing trends. It’s just a matter of, you know, making sure that you’re getting that more qualitative data early in the process.

Adam G. Force 25:45

Yeah, I mean, exactly. And that that becomes a big thing for people. I think you hit the nail on the head when it comes to the traffic. It’s like, well, I don’t have that much traffic. So why would I go through all this effort to set up this tracking and everything else? I I started When people say that, because you’re gonna have to get traffic for your business one way or the other, and like you said, even if you’re getting 100 people a week, that is data that you want to be tracking, you just hope I guess the key thing too. And maybe this is a big point that when you work with your clients, it’s like, well, let’s say they’re getting 1000 people a week. But I guess my first gut check is well, are they the right people? Right, like, because if we have people that are totally irrelevant, you know, like, sometimes people will want to cut corners and be like, Oh, I’m gonna do Facebook ads, and I can get tons of traffic, and they’re just doing these countries that really have cheap ads and traffic, but they’re not necessarily their target audience. So is that even relevant data now? And it kind of like voids the whole thing?

Jon Macdonald 26:44

Right? Yeah. And you think that it’s really, really important to, you know, focus on converting your core audience before you would expand out?

Adam G. Force 26:55

Yes, yes. Yeah. 100% Yeah. You know, as as early entrepreneurs, a lot of times people have a very deep fear of, we call it a niche FOMO of actually going Nish, like looking for that perfect customer because it’s they always have a rationalization. Well, you know, I can I can help these people in these people and I want to make sure you know, it’s like, No, dude, you’re just hurt in your marketing. When you do that. I see it all the time.

Jon Macdonald 27:23

Yeah, no reason to waste your valuable money early on in the process. Really just focus on who your target is. and get those folks to convert. Once you do that you can expand out and start driving traffic. But the, you know, this is the problem with with paid traffic in general is eventually that paid traffic. In order to get more and more and more of it, you do have to expand the breath a little bit and you get less qualified traffic, you start going after keywords that are less and less relevant, right? But early on, you can really tailor that to just the folks that are Going to be most relevant for you. And that’s where you’re going to do a lot of learning. So if you don’t pay attention to the data early, you’re losing a ton of valuable information that is going to get more watered down, the bigger you get. So not having that tracking in place. As soon as you launch is a huge mistake, you really need to set that up immediately. And even if you don’t touch it, and you just have the data flowing in, you know, fine, you know, you got to set your priorities, I get that. But if you don’t set that up immediately, then you’re not going to have that historical data over the long term to even go back and study. So it’s really important.

Adam G. Force 28:38

Yeah, makes sense. Awesome, man. Well, I think this is all really valuable. And I guess the last thing I just want to cover and then we’ll jump I when it comes to e commerce, is there anything else that stands out to you for early phase entrepreneurs, that you see regularly with with clients and things like that, that they might want to be aware of when it comes to conversion? Specifically in the e commerce world, right, not just in general, but in e commerce?

Jon Macdonald 29:05

Well, I think that the first thing you should do, as I mentioned, is make sure you have the right data tracking, and you’re actually talking to consumers when brands don’t have that. It’s a huge issue later on. But beyond that, I think that the biggest concern I see is that a lot of these small brands are looking for quick wins, and they end up falling for gimmicks. And what I mean by that is they’ll put the latest Shopify app on their site that they feel like is supposed to somehow magically increase conversions. And the reality is they just don’t. There’s no quick win when it comes to conversions. I know that probably crushes a lot of people when they hear that. Here’s the reality though, it’s it is relatively simple to get conversion rates up if you start making data back decisions, but that means you have to have the right tracking and pay attention to it. And if you’re willing to make that commitment for even an hour a week, you will See your conversions go up and your return on adspend go up and all the other metrics that make you make an entrepreneur and e commerce smile, they will help be there. So I highly recommend that you really start giving that some thought immediately.

Adam G. Force 30:17

Love it. Thank you so much, john. Appreciate it. Let’s give a shout out where people can learn more about your business. Maybe they need your support. How do they How do they get in touch and learn more?

Jon Macdonald 30:28

Yes, so the good is just at th e, g, o d calm, so the good calm. And, you know, we’ve got a variety of optimization services that we can deploy for brands large and small. You know, we’ve been doing this 11 years. So we work with brands like Xerox, Nike, Adobe, the economist, but we also work with with hundreds of smaller brands as well. So I highly recommend checking out our conversion growth assessment. This is where we can help tear down your site and provide some really actionable feedback and it’s, it’s at a price point that is great for every brand large and small. Awesome.

Adam G. Force 31:09

All right man, thank you so much for all your insights and taking the time to share with us today.

Jon Macdonald 31:13

Of course, thanks for having me.

Adam G. Force 31:15

Thanks for tuning into the Change Creator podcast visit us at Change creator.com forward slash go big to get access to free downloads and other great resources that will drive your business forward.

Jon Tobin: Legal Stuff Entrepreneurs Need to Know to Run Their Business Effeciently

Listen to our exclusive interview with Jon Tobin:

Subscribe to this show on Spotify  |  iTunes  |  Stitcher  |  Soundcloud

The legal stuff tends to be the last thing we want to tackle as entrepreneurs, but what exactly do we need to know? We spoke with Jon Tobin who is an attorney and the founder of Counsel For Creators to find out the details.

Jon Tobin is an attorney who helps creative businesses on any legal matters involving intellectual property, technology or the arts. As a former software developer and designer, Mr Tobin can give insightful legal advice not easily found elsewhere.

Learn more about Jon and his work at >  https://counselforcreators.com

We also recommend:

Transcription of Interview

(Transcribed by Otter.ai, there may be errors)

Adam G. Force 00:03

Welcome to the Change Creator podcast where entrepreneurs come to learn how to live their truth, get rich and make a massive difference in the world. I’m your host Adam forest co founder, Change Creator and co creator of the captivate method. Each week we talk to experts about leadership digital marketing and sales strategies that you can implement in your business and like to go big visit us at Change Creator comm forward slash growbig to grab awesome resources that will help drive your business forward. All right, everybody. Welcome back to the Change Creator podcast happy to have you here. So if you missed the last episode, it was actually really it was. Okay, what’s going on everybody? Welcome back to the show. This is your host Adam for so excited to have you here today. We got lots of good stuff coming down the pipeline. If you did miss the last episode, Amy and I talked about why you should stop having a marketing mindset. Stop thinking like a marketer, why would we say that? Listen to the episode, you’re gonna hear why and it’s gonna benefit you and your business. The next person we’re gonna be talking to today is Jonathan Tobin, he’s actually a attorney, a lawyer who helps creative businesses on different legal matters around intellectual property, technology, the arts, all kinds of stuff like that. He’s gonna give advice around what you need to understand for your business, right from the legal standpoint, and then also show you how these things can make your business actually run more effectively. So stay tuned. We’re gonna dive into that in just a minute. Don’t forget to stop by Change Creator comm forward slash go big, get those assets that will help you advance your business forward. And of course, visit us on Facebook if you’re not already following us follow us there. We sends all kinds we send out all kinds of inspirational stuff and updates that was kind of like our main social media platform. And from there, you can also find our Facebook group, the profitable digital impact entrepreneur. We have all kinds of fun conversations and a good community of people that will help you Guys grow. Alright guys, I think that covers it. Let’s dive into this conversation with Jonathan and see what he has to say. Okay, show me the heat. We are recording everything seems good on the levels. All right, let me kick us off three, two and one. Hey, john, welcome to the Change Creator podcast show how you doing today?

Jon Tobin 02:23

I’m doing great. Thanks for having me. Great to be on here. Yeah, I

Adam G. Force 02:26

appreciate you taking the time. As I mentioned to you earlier, before we started this conversation here, I’m excited to shake it up, kind of dig into some of the legal stuff. It’s kind of it becomes this after saw a lot of times with entrepreneurs within the first few years of their business. So I wanted to dive into some of the things they need to be aware of and be looking at, you know, when they should be thinking about them and the risks and things like that. So if you could just give a little bit of background for people, what what you’re all about what’s going on in your world today, stuff like that.

Jon Tobin 02:57

Yeah, so what we do, I have a law firm called counsel for creators. And what’s our sort of mission here is to make the law user friendly for small businesses. So one of the things we’ve noticed is a lot of small businesses, sort of, like you’ve said, would treat legal as an afterthought, which might be fine in some cases, but in a lot of cases we’re seeing it was causing problems down the line. So things that could have been dealt with really early on in the business, these legal problems have a tendency to grow as the business grows. So what we want to help people do is understand that law is accessible, that it’s there to support businesses. And so it’s, you know, it’s not something that you want to necessarily wait until you have a problem that might be too late. You know, you want to set things up correctly, whether that’s choosing the right kind of business, having good partner agreements, thinking about trademarks, all that stuff. So our goal is just to make that easily accessible. And we do that through we have like a subscription legal program that a lot of people join, to just get our advice, get our sort of insight into the legal issues that might face their business.

Adam G. Force 03:58

That’s interesting years ago. I did some consulting for some folks who are trying to disrupt the legal space and and do a lot of this like AI based, like legal services to really kind of like shake things up. And I love the subscription model format and having access, where it becomes more affordable for people, right versus that traditional studio. That’s the idea. I love that. And I think one of the biggest setbacks are people in the entrepreneurship space. I mean, everybody’s always strapped for cash when they’re starting a business because they’re putting all their money in the business and you know, you got to take care of the family. And so it’s like, well, who has another grand or two laying around to get a trademark or, you know, so you end up putting these things off? And, you know, like, we just as an example, we spoke to traditional lawyers to get get some stuff put together for our investor pitches. And you know, just getting all these things put together caps, tables, the whole setup, all these things, you know, it’s like five grand I was like, and that’s like, just to get started. Like, yeah, it’s wild man.

Jon Tobin 04:59

That was one of the barriers we noticed.

Adam G. Force 05:01

Yeah, yeah, no. And that’s why I love what you’re doing so. So let’s dig into your what you have going on a little bit. So I’m actually on your website because I’m kind of this is the kind of thing I get really interested in, I’d love to see this evolution in the legal space. So as you people get set up with you guys, now, they get access to just give it a little Give me just a little bit of insight on how it flows. Like what’s the user experience once you get to become a member?

Jon Tobin 05:29

Yeah, so when someone joins, they’ll get access, we have a member network that we’re building out with a lot of different content you can deal with other members. But the key thing is mean sort of the the core of the whole thing is you can schedule an appointment with myself or anyone on our team. So any any attorney, it can be me It can be my partner or associate or anybody else. And you can also submit documents for review and we did that. So again, it’s really easy to talk with us and so it’s not like you have to spend thousands of dollars to get any legal advice. You know, we’ve designed it to be $95 so you can get right in there and find out you know, okay, what do I need to know for this business? What do I need to think about a lot of people have that anxiety and we wanted to make it easy to get in there. So yeah, they get in there and they can get our advice and one of the things we often do because as you mentioned, it can be expensive to do things like register a trademark or get a good contract drafted or do something with an investor we can help people make a plan right so one of the things we might say is okay, you might not need to register your trademark now, but we’d say you know, plan on doing that in the next six months so people can you know, plan ahead they can budget they can think ahead for things and you know, also know that okay, I don’t have to worry about it right now. I can do it later. Some things are like that.

Adam G. Force 06:43

Yeah. Well, I’m so I’m curious because that’s an interesting as these models like this are popping up and I love this, like I mentioned, and I’m thinking about an experience I had, you know, early on with trademarking and I found somebody who was, you know, on Upwork or whatever. And they had experience doing trademark stuff. And of course, I was looking for the lowest cost possible. So I ended up going through all this stuff and having to resubmit several times. And then it costs more money. And it was just a mess, right? And we found out like the magazine we have, we wanted to basically trademark the name Change Creator plus the logo. And like we they would only take the magazine based on like the use of the magazine, it wasn’t just the name Change Creator. So like, and then we had to get into that space one and all this other stuff and the costs add up. So if someone’s going to get a trademark, are they looking for a trademark? Is it something they should be doing right away? Or should they wait? Like when’s the right time to think about something like that?

Jon Tobin 07:42

Yeah, so for trademarks, in particular, those are one of the things that we’ve noticed are pretty good investment as early as possible. Now, of course, money is always an issue. And so you know, we tell people, hey, if it’s not available, it’s not available. But the reason why is because one of the first things you do when you register a trademark that we always do with our Clients is you do a trademark search and so that it’s a pretty comprehensive search where we look for names that are similar. So any any kind of name that could conflict with a brand that you want. That’s something you want to find out early before you’ve invested in your brand before you’ve invested in that name and gotten it out to people. Because you don’t want a situation where later on you find out somebody else has a similar name, and they send you a cease and desist or you can’t get your trademark registered. So you know, kind of doing that search is a good start, but then also registration and make sure that nobody else can sort of clear space. So nobody else can adopt a name that’s too similar to yours and cause confusion. So it’s one of those things to do early. Like I would even say even before your brand is fully established, I would say look at a trademark early on, because you want to know any problems like the problems if you deal with them upfront, they’re, you know, it takes a little investment to do, but it takes a lot to change. It takes a lot to deal with that trademark conflict.

Adam G. Force 08:57

yeah, that is and I’ve heard that The horror stories

Jon Tobin 09:01

It can get bad.

Adam G. Force 09:02

It can get bad. Yeah, I’ve heard of smaller brands getting you know those letters from big brands and there’s really no way around. You can’t fight them. Yeah, yeah.

Jon Tobin 09:13

Yeah, it happens. It’s so nice. It’s just a money issue. You know, the big brand has a lot of money to throw at it and you may not and you know, even if you have a good legal position, are you willing to spend $10,000 to prove it out?

Adam G. Force 09:26

Yeah, exactly. And so if if somebody was like, Alright, great. I want to get a my trademark completed. Let’s say you have a business, your e commerce and you want your name and logo. So I mean, they can go to you guys and you have this membership. But you can get involved now is the $95. I have to assume there’s additional costs to actually get the trademark in addition to the 95. Just so we’re clear. Is that is that true? Yeah.

Jon Tobin 09:53

Yeah, yeah, that’s how we do it. So anything where it’s sort of, you know, getting a trademark or setting up a new business Or drafting a contract, we typically do a flat fee for that. And so we try to make those affordable. And obviously people can contact us about it. But yeah, we try to make them affordable flat fees just so people know upfront, okay, here’s what it’s going to cost. So we don’t do what a lot of law firms do, which is Bill hourly, and you don’t know is it going to be 600 bucks, six 6000 bucks somewhere in the middle. Our sort of goal is we want this to be predictable. We want people to be able to budget for this, like they budget for anything else. Yeah, I mean,

Adam G. Force 10:27

so and, and as you start growing as a business, I mean, here you have this for 95 bucks a month, you can have access to ask questions, that includes things like contract reviews and things like that.

Jon Tobin 10:39

Yeah, yeah, that’s what it is. It’s really, you know, we sort of use that as sort of preventative medicine, right. So one of the stories I always tell is, I would have clients who might have a legal problem, right, and they don’t come to us and this was in the old days before we had the subscription. They wouldn’t come to us because they didn’t like to be billed hourly or whatever. And so they would have this legal problem that would then build and build. And by the time they came to us six months later, that problem was way bigger and way more expensive. So what we wanted to do is make it be like, you know, okay, let’s make it easy for you to contact us when that problem starts to develop, because there might be something we can come up with in 10 minutes, that solves it, or at least, you know, helps you out of it. Same thing with contracts, you know, the time to negotiate a contract or for us to fix something in a contract is before you sign it. So we tell people, hey, send it to us have us look it over, we’ll point out any issues and, you know, just so you can go in informed when you sign a contract.

Adam G. Force 11:38

Yeah. And it’s nice to if you can get um, you know, for your business or types of services, you provide, like to get contracts that are templates that you can use moving forward with clients and things like that, too, right?

Jon Tobin 11:51

That’s right. Yeah. And so we offer that and then you know, also helping people understand how do you develop a good contract. So you know, one of the things we often talk about whether Our clients and people on our network is what kind of conversations Do you want to have, even before a contract is written? What kind of understandings Do you want to come to, you know, and when we’re talking about things like ownership, or royalties, or anything else that might come out, but we want to make sure that everybody’s on the same page, before we actually put it into writing. So that’s something else that we sort of coach people through.

Adam G. Force 12:22

Yeah, I like that. And I’ve been through scenarios where, you know, when early days people get eager to partner up with others, right, oh, we’re gonna partner we’re gonna work on this project. And then, you know, before money’s being made a loosey goosey contract is okay. But when real money starts coming in, and everyone starts to go, Oh, wait, wait a minute. And then if you don’t have a button, we’re all gonna start referencing that contract. And it’s like, well, wait a minute, we didn’t say this and say that and, and and you have to elect right.

Jon Tobin 12:50

Yeah, you have conflict, and that’s when it becomes expensive. Those are the kind of things where, you know, I’ve noticed as a lawyer, it’s it’s the conflicts that are expensive. So when you hear about Lawyers charging a ton of money. Yes, there can be a lot of money on things like setup, especially as as it gets complex. But it’s an order of magnitude more to have a conflict, you know, it’s, you know, 10 or 100 times more in terms of cost, and energy and distraction, to have a fight with someone legally than it is to set things out early on. And sometimes, you know, sometimes it does feel like overkill at the beginning, why do we need to discuss all this stuff. And the reason is, is if your business is going to be successful, there might be tension later and let’s not have that tension turn into a fight.

Adam G. Force 13:30

That’s that’s, that’s what I’ve learned over the years is, it seems like unnecessary upfront to be so formal and get it all buttoned up and invest in any kind of money into it. But when you are if you are taking yourself seriously and you are gonna make money, this type money changes dynamics among teams. So if you don’t have everybody on the same page, and it’s not clear, it can really it can tear the team apart and destroy the business and the at the end of the day, too. So yeah,

Jon Tobin 14:01

Same Yes, Sam Exactly. Like I’ve seen it where, you know, we’ve seen people where their businesses successful customers like what they’re selling, they have a good mission. They’re clear, everything’s good. But then there’s a fight between the partners. Yep. And the business goes away. Exactly, exactly.

Adam G. Force 14:17

So let’s talk a little bit about like, co founders, co founding teams. I’m curious, you know, it’s like, everyone is like, Well, one thing that we’ve done is we historically, like in the beginning, we put off getting like a contract a formal contract, we get an agreement verbally, but then we don’t have a co founder contracts, for example. Is this something that you know, we should be people should be addressing right away? Is it something that can as long as you have verbal agreement can be done later? You know, stuff like that. I’m always curious about that, that setup as well.

Jon Tobin 14:55

Yeah, what I tell people is something like that, and I think with any contracts, This might be true. The answer is that it’s scalable, right? So, verbal contract is minimal, right? So that’s the most minimal thing you can do, hey, we’re going to split this 5050. So anything that comes in, we split 5050, then, you know, you scale it up a level. And again, this is going to depend on resources and time and inclination. You know, the next level is okay, we have a sort of informal written agreement, even a piece of paper that we hand wrote that says, 5050, you know, and this person is responsible for costs or has to put in more money later, then the next level is a more formal written contract. And then you know, so that you can make those contracts as complex as you feel that you need to. So if you’re like, hey, a two page agreement works for us, it captures everything because what we’re doing together is clear, fine, but you know, if it’s a more complex thing, and there’s different level of investors, we always want to scale that contract up. So the point is, is something in writing I think, you know, the main point I’m trying to make here is something in writing is better than nothing, because One of the reasons we do writing is it’s a for accountability. And it’s B to remember. So one of the things is the human mind doesn’t always remember what was said verbally a year ago or six months ago. And if it does remember, was that just a suggestion? Or was that actual commitment? Yeah, you know, and we’ve seen that where someone’s like, I’ll make you a founder, you know, and, okay, but we’ll spin that around.

Adam G. Force 16:21

no, no, that’s not what I said.

Jon Tobin 16:24

Exactly. So we write it down. So you know, even with the best intention and best memory and all that the human mind just doesn’t keep information or like that around perfectly forever.

Adam G. Force 16:35

Right. Right. Now, that makes sense. Yeah. And there’s two areas of like, you know, dividing up, you know, and maybe you can share some feedback here to give people a little bit of insight. One is around the co founder setup, and the other would be around preparations for investors. So, the first one around co founders or co founding team. I mean, how should people be thinking about bout, you know, the splits like is it? You know, for example, if someone starts a company, they’re in it for a year, then they bring on a co founder and then another one. And so there’s a, there’s a stagger in time invested money invested and things like that. So how to any insight on how teams should be thinking about that stuff?

Jon Tobin 17:22

Yeah, I mean, generally, I think the sort of economic way to go about it is, the more risk that somebody takes, the more sort of risk they take, especially at the beginning, the more rewards so that’s why you’ll see, you know, angel investors might get more than, you know, some later round when we’re talking about like a startup, right? Because that first person is taking a lot of risks, so maybe they are going to be able to get more value out of the resulting thing. So

Adam G. Force 17:47

yeah, it’s it’s, it’s also the contribution right? And so anytime you have a company, you’re going to have shares, you’re going to have equity and that equity is divided by Well, what is this person putting in, you know, what is this organization putting in? are they putting in money or Putting in time experience, what are they contributing? And then what you know, what’s the value to the organization? How is that going to carry forward and create value in the future? And then so how does that person benefit? Right? So you got basically what experience and maybe your network like connections that you’re bringing that bring value, it could be your time and expertise, the work you’re actually doing as value or just a financial investment. So if someone started something, and you put in 10 grand the first year, if you came in, you want to do a 5050 split as a co founder, you can either bring some kind of value that’s a substitute for that 10 grand, or just put in 10 grand and match it, right?

Jon Tobin 18:38

Yeah, and it’s really, you know, you could sometimes you can reduce it down to numbers of Okay, this, you know, this service, you know, would have normally cost you $10,000. So, you know, in exchange, I would like $10,000 worth of shares, please, you know, and it might be more, there might also be a risk premium, because there’s a chance you don’t get paid, you know, and so you might say well You know, normally I charge 10,000, but I want to premium. So, you know what? $20,000 worth of value.

Adam G. Force 19:06

Right? Right. That makes sense. Okay. And so the other big, big area for people, especially who are listening here today is, you know, when we’re approaching an investor, I mean, there’s a lot to, to consider and in those circumstances, and, you know, we always when we did it in our earlier days, you know, we had a lot of conversations with different lawyers and investors and stuff like that, and when is it appropriate? Like, I guess, you know, you go through and you got to get it set up with like, you know, different cap tables and all these different things. But you don’t necessarily always need that right away. So I want to give people who are listening, a little sense of, you know, if you’re just starting to kind of pitch people and get out there, what do they need to be prepared with and when should they be taking steps to invest in getting legal setup with everything?

Jon Tobin 19:58

Yeah, so I mean, I think the Initial preparation is just sort of understanding what your business is worth initially. And it’s not always going to be immediately clear. I mean, it’s very hard to value a brand new business. Yeah. But I think as you start getting numbers as you still, as you start building a history of what the business is doing, then you can actually have a good sense of, you can have a good sense. Do you still hear me?

Adam G. Force 20:24

I do. Yeah, you’re good.

Jon Tobin 20:26

Okay. Yeah, you get it, you start to get a good sense of what the business is actually worth. And so at some point, there might be something maybe you guys have heard the term like evaluation event where somebody is going to put in money, let’s say they’re going to invest $1 million into the business, they want to know, well, what’s the business worth? Right? And at that point, maybe then you start doing cap tables and you start looking at Okay, you know, for someone to give $1 million. What do they get in exchange? What percent what equity do they get in this company? Right,

Adam G. Force 20:56

right. Yeah, that was an area that We actually never ended up investing in ourselves. And I do hear a lot of people having conversations around. Well, what do I need? And how do I get set up? And if you don’t know, and you’re not clear on it, you could take a lot of wrong steps, which is why I’m I was asking that question. Yeah. And we hear it a lot from people in our, in our audience, just who are everyone gets excited about pitching, but they don’t really know what they need to get set up and do that.

Jon Tobin 21:26

Yeah, yeah. And there’s pitching and then I think, you know, there’s the second step of actually having a deal, you know, an understanding, you know, what it is that you’re that you’re giving, right, you know, so, you know, if somebody is investing, they want something, they want something in return, you know, so if they’re making a financial investment, so they might want, you know, simply a financial return, or they might want control, so they might say, Hey, you know, as consideration for our investment, we also would like a board seat, you know, or some sort of other preference so that they have control over how things go and so you’re you might end up Partnering with someone so you know, not every investor is the same, you know, you want to find someone who can really contribute to the mission and not just financially necessarily.

Adam G. Force 22:08

Yeah, that makes sense. For sure. Yeah, we always we always had the thought process of not just getting an investor but a strategic adviser, somebody that can really support you know, the approach and thinking of the company as well with their connections and stuff.

Jon Tobin 22:24

Yeah.

Adam G. Force 22:26

Yeah, I’m looking to like, you know, I’m looking at your site here, like so as people are thinking about their business setup. You have just under your services, business setup, legal subscription and trademarking stuff like that. Tell us a little bit. I think the business setup would be relevant for a lot of people like business setup and trademarking. So, can you tell us a little bit about the business setup?

Jon Tobin 22:46

Yeah, that’s another one along with trademark that we feel is really important at the beginning. So, business setup that can be as simple as somebody setting up an LLC to house their company, right and so, you know, the The main thing is you’re creating legal separation between yourself and the business. So if something you know, and we don’t want this to happen, but if something goes wrong in the business, you have legal protection, your personal assets aren’t at risk or even your other businesses. And you know, of course, nowadays, a lot of people might have two or three businesses. And so if something goes wrong in one, we don’t want that to affect the other. So business setup is part of that, you know, setting up an LLC, or a corporation, it becomes even more important kind of going back a little bit in this conversation when you’re partnering up. So doing an LLC or a corporation by yourself is easy. You make all the decisions, everything is on you. It’s your responsibility. It’s your reward. But once you start getting two people or three people, we want to make sure that everybody has a good understanding. Right? So what’s the ownership share? What is everybody contribute what’s expected? What happens if someone leaves how do we bring someone new in so we’re going through and answering all of those questions at the beginning, rather than trying to figure them out later, and as you said, especially when money is involved, People’s positions tend to become more static. There’s less flexibility.

Adam G. Force 24:04

Yep. Yeah, that makes sense. And I think talking through all that up front is valuable. And I know when you start looking at investment, too, there’s benefits to moving away from being an LLC to like a corporation of some kind. Is that right?

Jon Tobin 24:18

Yeah. Yeah, that is true. What? You know, what I tell a lot of my clients is that investors, they typically, and it’s not always a Delaware C Corp, sometimes you hear people say, well only do a Delaware C Corp. That’s not necessarily true. But what investors typically want is they’re going to want shares in a company. So these are just similar to shares that you might buy on the stock market, they’re gonna want to purchase a number of shares from a corporation and LLC doesn’t have that what’s cool about LLC is they’re simple to set up. So if your plan is not to take investment, or like, Hey, I’m going to self fund this an LLC might be the answer, but if your plan is, I would like to take on investment at some point maybe a corporation is and you know, another thing that we also point out If these things aren’t necessarily set in stone, so you can convert things later. So it’s not like, once an LLC, always an LLC, you can change things. You can restructure things. It’s all flexible. Right?

Adam G. Force 25:11

Yeah, that makes sense. So john, what what any other, I guess top of mine, like risks or things people should be thinking about in the early stages that we haven’t covered already?

Jon Tobin 25:22

Yeah. And we talked about branding and trademarks. We talked about contracts, we talked about business setup. Another thing I would tell people, and especially people listening, and a lot of the people we work with, is starting to know a little bit about things like copyright and other intellectual property. So a lot of businesses now innovate. They create things, whether it’s ebooks, videos, marketing material, anything that is creating value in your business that you’ve created, is protected, potentially by copyright. And what that does is it allows you to stop other people from copying it. And so you know, copycats do exist. And so I think, understanding what those creative assets are that you have is going to put you in a good position to know, okay, here’s how I protect that maybe copyright registration or DMCA takedowns, or whatever it is just understanding how to work with those creative assets that your business is producing.

Adam G. Force 26:11

Yeah, makes sense. That is a big one. I remember years ago, starting like a media company, I had to do so much research on that. So getting the quick guidance on that would save a lot of time and a lot of stress.

Jon Tobin 26:27

Yeah, that’s the thing. It’s, it’s it’s hard. It’s hard to you know, if you go on the internet, and you look for answers to legal questions, sometimes you can find good answers. But you know, I’ve had people where they, you know, again, this was even before we had the subscription, they’d say, I spent all weekend looking for an answer to this question. And I’ll say, you know, we could have I could have answered that in five minutes. We could have been doing something else. Exactly.

Adam G. Force 26:48

Um, something that comes to mind we’ll wrap up here is when is it appropriate to use the TM

Jon Tobin 26:55

symbol? Hmm. That’s a good one. Yeah. So tm, you can use tm any Time, you sort of have a brand anything you want to assert trademark rights in. So that’s something honestly it’s you’re free to use it right so anybody can use it if you’re asserting trademark rights, you’re sort of building a brand now, the one distinction that we’d always make is when you see that are with the circle around it, that’s for only for registered trademark. So only when you actually have a registration for your brand, which sort of enhances your brand rights. And so that’s a special thing and you can’t really use the are legally at least unless you have a trademark registration.

Adam G. Force 27:33

So what does the TM do for you?

Jon Tobin 27:36

So all it really does is it puts people on notice that you are asserting rights in that so you know, if you say something like I have developed a brand system tm, right so you put the word tm, maybe you have some trademark rights and so whatever trademark rights you do have, you’re asserting them now one of the things I tell people is having trademark rights without a registration is something it’s not an Nothing, but it’s also not a lot, right? It’s not very powerful. So I always tell people try to move your way up from just being TMX to being registered because that actually holds legal weight now,

Adam G. Force 28:10

right, right. Okay, that makes sense. Perfect. Good to know, I think these are like the low hanging fruit questions that a lot of entrepreneurs have. So I appreciate you taking the time to share your insights. And I do love the the subscription model. So guys, you can check them out. JOHN, why don’t you go ahead and give a shout out where you want people to the best place to find you and learn more.

Jon Tobin 28:34

Yeah, so you can find us at counsel for creators calm, or you can go to creators legal program calm to see our subscription. And yeah, those are the two best places and you can find our email address. You can connect with us schedule phone calls with us right from our site and you know, learn anything you want to about what we offer. Awesome.

Adam G. Force 28:54

All right. Well, thank you so much for your time. I appreciate it.

Jon Tobin 28:57

Yeah, thanks for having me. It was a good time again.

Adam G. Force 29:02

Thanks for tuning into the Change Creator podcast visit us at Change creator.com forward slash go big to get access to free downloads and other great resources that will drive your business forward.

Gino Wickman: Do You Really Have What it Takes to be an Entrepreneur

Listen to our exclusive interview with Gino Wickman:

Subscribe to this show on Spotify  |  iTunes  |  Stitcher  |  Soundcloud

How do we know if we really have what it takes to succeed as an entrepreneur? Can anyone do it? In this interview, we talk with entrepreneur and author of the legendary book Traction, Gino Wickman, to find out who should take the leap!

An entrepreneur since the age of 21, Gino has had an obsession for learning what makes businesses and entrepreneurs thrive. At 25 he took over the family business, which was deeply in debt and in need of help. After turning the company around and running it for seven years, he and his partners successfully sold the company. Gino then set out to help entrepreneurs and leaders get what they want from their businesses. Based on his years of real-world experience, he created the Entrepreneurial Operating System (EOS), a practical method for helping companies achieve greatness. He has personally delivered more than 1,900 full-day sessions for more than 135 companies, helping them implement EOS. He is also the author of the award-winning, best-selling book Traction: Get a Grip on Your Business, as well as Get a Grip, Rocket Fuel, How to Be a Great Boss and What the Heck is EOS?. Gino is the founder of EOS Worldwide, an organization that helps thousands of businesses implement EOS with the aid of an international team of over 350 professional and certified EOS Implementers and online support. There are almost 100,000 companies using the EOS tools Worldwide. Gino is now devoting time and energy toward helping entrepreneurs-in-the-making get a huge jump-start on taking their entrepreneurial leap, which is why he created Entrepreneurial Leap.

Learn more about Gino and his work at >  https://www.e-leap.com/

We also recommend:

Transcription of Interview

(Transcribed by Otter.ai, there may be errors)

Adam G. Force 00:03

Welcome to the Change Creator podcast where entrepreneurs come to learn how to live their truth, get rich and make a massive difference in the world. I’m your host Adam forest co founder, Change Creator and co creator of the captivate method. Each week we talk to experts about leadership, digital marketing and sales strategies that you can implement in your business and like to go big visit us at Change Creator comm forward slash growbig to grab awesome resources that will help drive your business forward. What’s up what’s up everybody? This is Adam here. Welcome back to the show. If you missed the last episode, we had the one and only Bob Berry. He is a user experience master working with some of the most established companies around the world. User Experience is so important this is how people interact with your business and your products and how to actually get the most out of it. This translates to sales. This is a call that you don’t want to miss. I would jump in there and check that out. Again, that is with Bob Berry. It’s called mastering user experience to grow your biz. Today we have a legend on our hands. So Bob, not Bob Berry, who I just spoke about No, we’re talking about Gino wickman. So he started as an entrepreneur at the age of 21. And I learned about Gino because I read his book, which is a best selling book that most every entrepreneur I think should should read and it’s called traction Get a grip on your business is all about getting traction. So, you know, as early stage entrepreneurs, or anybody honestly, there’s just great perspective and ideas about getting that traction that we’re all looking for. Now Gino, he created what we call EOS, the entrepreneurial operating system. And this is a solution that helps companies achieve greatness, right. So he’s actually delivered the strategies methodology to over 1900 through over 1900 full day sessions right to over 135 companies and now he is the founder of EOS worldwide, which is an organization that’s helping thousands of businesses implement the same strategies. And it has a team of over 350 professionals who are certified in that methodology. And there’s almost, I guess, 100,000 companies using the tools, the EOS tools around the world. So he’s devoted all his time and energy towards helping entrepreneurs make a big difference in jumpstart their businesses. And he created this book called entrepreneurial leap. This is his next big thing. And we’re going to talk about what that’s all about today and why it’s important and really pick his brain on some of the strategies based on all these years of experience and working with all these companies and implementing all these, this methodology that he has called Eos. Alright guys, let’s dive into this conversation with Gino.

Gino Wickman 02:44

Okay, show me the heat.

Adam G. Force 02:48

Hey Gino, welcome to the Change Creator podcast show. How’s everything going, man?

Gino Wickman 02:53

It is going great. Happy to be with you Adam.

Adam G. Force 02:56

Yeah, appreciate appreciate you taking the time. I know you’re busy guy and You know, I did. I’m one of the avid readers of that book traction that you have. And I’m excited about your new book, the entrepreneurial leap, I think this could be really a good one for our listeners to dig into. So thanks for being here to talk about it and kind of sharing some of those insights and stuff like that. If you could just share maybe a little bit of background like, just let people give that give you that bird’s eye view of your background for those that don’t know, traction and EOS like really, in a nutshell, and then how you got to transition into this new book.

Gino Wickman 03:32

Yeah, happy to so the quick entrepreneurial journey is that I’ve been an entrepreneur since 2001, took over a family business at 25, did a big turn around, grew it, sold it and then set off to pursue what I really discovered is my calling and that’s helping entrepreneurs and so I created a system called Eos. I’ve written five books around it traction being the kind of epicenter of all the books that explains Eos. Those books have sold over a million copies. We have over 100,000 companies running on that system using that system. And I built an organization with my partner Don tinny called EOS worldwide that now has 375 EOS implementers. All over the world, helping companies with that system sold that business two years ago, still on 12 and a half percent still the EOS guy still on the books, still doing talks, still have clients, all that good stuff. But taking us to where we are in for this podcast. It was about 12 years ago when I was 40 years old. And I said when I turned 50, I’m going to shift my energy. And I’m going to go to the front end of the entrepreneurial journey, and I’m going to help entrepreneurs in the making, get a huge jump on taking their entrepreneurial leap. And so after almost three decades of helping entrepreneurs, you know, I feel like I’ve dialed in the genetic code in and what this book is all about entrepreneurial leap is doing exactly that what I’m actually doing is teaching and helping my 18 year old self and so there’s an old saying That says we teach what we needed the most. And I’m basically teaching my 18 year old self. Because if I knew what I put in this book and what I’m teaching the world now, when I was 18, I would have literally had an 11 year jumpstart, because it was around age 29, that I really realized that I was an entrepreneur, and then capitalized on that. So that’s the fastest version of the story.

Adam G. Force 05:23

I love it. Thank you. And I’m curious, just that last part, what what made you realize that you were an entrepreneur when you’re 29, what happened?

Gino Wickman 05:33

It was an intersection of a whole bunch of data points. And so I had done the family turnaround. I was getting a little bored with that, because that was running and growing it. I was in a program called the Strategic Coach with Dan Sullivan. I was in an organization called ye oh now known as EO the entrepreneurs organization. And, and it was all of those intersecting points being surrounded by entrepreneurs, and I really realize, you know that there was a light bulb moment that just, you know, helped me see that I am a wild and crazy entrepreneur. And, and then I also really realized my calling, which is this gift that I have for helping entrepreneurs. And so I took an entrepreneurial leap, we sold the business, I then took an entrepreneurial leap and built a business around what I really realized that I was here to do. Hmm.

Adam G. Force 06:25

It’s interesting, cuz I noticed in you know, the early part of your new book, he talks about how you either are or you are not born with it and saying entrepreneurship is nature, not nurture. And I kind of want to just talk about that a little bit, because I’ve had, I’ve had mixed perspectives around that meaning Some people say everyone’s an entrepreneur, and you’re saying something a little different. So I would love to hear your perspective on that.

Gino Wickman 06:52

Yeah, for sure. And it’s a great debate. So I really urge you to, you know, voice your strong opinions, because we may not agree and I think that’s the best thing we can do for your audience is for them to hear the contrast, of course, and I’m really excited about your audience because you know, you and I were talking to, you know, entrepreneurs and entrepreneurs in the makings, and so they’ll totally get this. And they’ll form their own opinion. But you know, very directly very strongly. I believe a true entrepreneur has six essential traits. And we can talk about those if you want to get into that next but but I believe they have six essential traits. And this is 30 years of history working with thousands of entrepreneurs. And not only that, I believe you are born with them. I don’t believe these traits can be taught you can’t teach a trait you can teach skills, but I believe you’re born with them. And so it’s truly nature over nurture. And so assuming all that is true, I want to I’d love to hear your response to that. But I want to create a context for your audience because this will really help them see in their mind, exactly what we’re talking about. Because if you picture an arc, I teach something called the entre General range. And what the entrepreneurial ranges is, this is where all self employed people reside. This is where all people that own their own business reside in. So if you picture the far right side of the range, picture the words true entrepreneur, and if you picture the far left side of the range picture, self employed people. And so on the right side, true entrepreneurs, the far right side are the greatest entrepreneurs of all time, Henry Ford, Walt Disney, Steve Jobs, Oprah Winfrey, Sara Blakely, on the far left side, are all of the one person shows people with a side hustle consultants, things like that. And so with every self employed person, everyone with a business falls somewhere on that spectrum on that range. And when I say true entrepreneur, the people with these six essential traits, I’m talking about the people on the right half of the rain, the people that go out and build organizations with people and so you know, everyone Listening is somewhere on that range if they’re all self employed entrepreneurs. And then the last little point is that I really feel like I’m doing a service to the world because right now everyone wants to be an entrepreneur. Just like in the 70s. Everyone wanted to be a rock star. And with all due love and respect, not everyone was cut out to be a rock star. And not everyone is cut out to be an entrepreneur. And listen, it’s not all it’s cracked up to be true entrepreneurs are borderline crazy in some really freakin hard and get your ass kicked on a daily basis. And it’s not, you know, all it’s cracked up to be. So there’s my jumping off point for you.

Adam G. Force 09:39

Yeah, I love it. I mean, no, I totally get where you’re coming from. And maybe for some people, it would start with defining exactly what we mean by entrepreneur, right? Because I think some people might have different definitions of that as well. And you know, you’re talking about some of the greats and the largest organizations in the world and then the self employed person Who is, you know, making a living on their own, but they’re not building large teams at scale. So I like the idea of this range. And I think you know, for me, I guess in my perspective, you know, I had a conversation with Muhammad Yunus. I don’t know if you know who he is, he’s like, I see that. Okay, so he’s a Nobel Peace Prize winner in the space of social entrepreneurship. And he started Grameen Bank and all this stuff. And I had a conversation with him and he believed that you know, everybody’s an entrepreneur. And I think it comes down to these definitions and how we’re looking at it. And when you talk about some of these essential traits, you know, being a risk taker a problem solver. I start to wonder well, what how did somebody grow up? What did they learn and it does this become a a effect of human behavior and conditioning? To make them the kind of person they are right so they’re not skills but they are? subject subconscious behaviors, right. So can those things be changed? If somebody actually wants to change it, right?

Gino Wickman 11:03

Yeah, love it. And so like, I’ll give you another couple thoughts and then indirectly answer your question because, you know, I know a lot of your audience out there, you know, they consider themselves entrepreneurs, but they’re one person shows and the first point I want to make is that is absolutely admirable, respectable, you’re still taking a risk. And I just consider you to be a business owner, I consider you to be self employed in that case. And so to hold that thought for a minute, I always use a just a really kind of raw example. And that is, you know, somebody with handy skills can become a handyman or a handy woman charge 60 bucks an hour, make 100 grand a year and go do what they love. And if they’re good at it, and they do a good job, they’ll get referred and they will be busy for the next 25 years of their life making 100 grand a year and that is so admirable, and then you and I could give 1000 examples Have a business one person could go into and do and obviously, your audience has a lot of that. The point I’m making is, I just don’t consider that to be a true entrepreneur. And you’re right. It’s definitional. This is just my definition. So yeah, don’t get don’t get pissed off at me. I’m talking to your audience. But, but that’s just my definition. The point I’m making now is someone with these six essential traits, they can’t help themselves. But to turn that into a business. It turned that into an organization, grow it and start bringing on people and so that handyman that has the six essential traits is going to spend a year doing that work and then realize, holy cow, if I hire someone else, you know, I can elevate myself and someone else and someone else and all the sudden they’ve got a construction company, the person that cuts a lawn cuts 20 lawns, 30 lawns realizes, wow, I hire somebody to cut those 30 lawns and go cut 30 more. They can’t help themselves but to build an organization This is a cautionary tale because so many people I’ve talked to, you have people in your audience right now, they just need to remain a one person show and make their hundred 200 300 400 grand a year and that is admirable. And there’s actually there’s a piece that will come over them once they realize they probably don’t have all of these traits. But for the ones that do, the idea is now that you know this after reading the first part of the book, which I call confirm, now you clearly know what you are. And I’m going to show you a path in a way that’s going to make your journey much more seamless. you’ll avoid half the mistakes you’re about to make, I can help you get there faster. And I I’m just trying to save the person that goes out and tries to build an organization and they go through 10 years of hell and fail because they really didn’t have what it takes to become a true entrepreneur and be on the far right side of that entrepreneurial range. We talked about God

Adam G. Force 13:56

Yeah, I see where you’re going with it. And it is in that that that realm of growing an organization having, you know, 100 people on your team, I guess, and you’re far more. Right.

Gino Wickman 14:09

Exactly. And then to that same point, having 100 employees is not all it’s cracked up to be, you know, yes, worldwide is over 400 people in that organization. And it is daunting, it’s complex. It requires, you know, a whole different set of skills. And then it prompts another thought, and that is just using me as an example, when I sold the family business, took my entrepreneurial leap. I was actually that one person show for the first five years I was out there as a coach working with entrepreneurs, but again, I couldn’t help myself, but to turn it into an organization again, that now has over 400 people in it. I just couldn’t stop myself and it was a pretty damn good, peaceful life, those five years in the work I was doing, but I was just compelled to keep growing and growing and driving and driving. So anyway,

Adam G. Force 15:00

Yeah, no, I mean, I think that all makes sense. And it sounds like you know, for a lot of people, you have to really be honest with yourself and what you want, right? So, you know, some do you want to have 400 employees and all the complexities and everything that comes with it, right? Because there comes a different responsibility and different pressures and stresses and things like that. And if you have a team of one to five people, but you’re making a million dollars a year, that’s a very different dynamic as well. So I guess it comes down to what somebody really wants out of their life.

Gino Wickman 15:32

Yeah. And that you know, and so you just perfectly teed up part two of the book because once you finish with part one, there’s an assessment you take, you ultimately get a score. That assessment is available on the website, free and downloadable E dash leap calm but once you confirm that you have the six essential traits, and you’re a true entrepreneur. The next part of the book is called glimpse and then I spent the next third of the book showing that potential entrepreneur a glimpse of what as possible in the world for an entrepreneur and more importantly, what all the options are. And so to your exact point, I created this tool called my biz match. And what I’m teaching in this part and leading to this tool is to help that entrepreneur out there listening to understand all of your options, because there are so many more options to being an entrepreneur than just a billion dollar tech, unicorn entrepreneur. I mean that that’s one in a million, and it’s not for everyone. And so what I teach and talk about are all of the industries available out there. And then I talk about the types of companies because there’s three factors when it comes to type of company. It’s Are you a product service or a business service? Are you a product business or a service business? Are you b2b or b2c? And are you high price, low volume, low price, high volume, when you start to weigh all of those factors, I believe every entrepreneur is drawn to something and then the third thing you get into is size. Just like what you’re talking about there, because, again, 10,000 employees is not for every entrepreneur, there is no shame in having a $3 million heating and cooling company throwing off a 20% profit with 40 people. In other words there that is respectable, admirable. And so there’s no shame in that. And so with my biz match, you literally just click on a bunch of buttons, answer some questions, and out pops the perfect business for you. And so we’re all built. They’re our product people in this world. They’re our service people in this world, and they rarely meet. And so it’s just trying to learn and understand what you’re drawn to. That’s going to greatly increase your odds of success and keep you doing something you’re totally passionate about.

Adam G. Force 17:42

I love that. Now that sounds pretty cool. And and I think it’s such an important part of the process that a lot of people skip is, you know, simply becoming clear about what you want and what’s going to make sense for you. Because, you know, the way we’ve always looked at it too is if you write down your in your notes or you take a process like yours, Going through here and you see, well, here’s what I want. You may not know what that looks like, or the person that you actually need to become to get there, right? So I always looked at it as a way to start getting clear on something. And if you have a book like this, and you’ve been down this road, then like, it’s really hard for an entrepreneur to say, Well, I do have that drive and vision and I want to have, you know, 400 employees also, but they don’t know what that business looks like. And it’s really hard to create something when you don’t know what it looks like.

Gino Wickman 18:32

Yeah, and it’s exactly what I do and why I wrote this second part of the book is to create that glimpse, because in my mind, you know, I picture this word entrepreneurship, and that potential entrepreneur listening as this big block of marble and and in there is the sculpture in there is that person so I always I describe it as helping them to see the light and then see their light and so the light is understated. This whole context of being an entrepreneur, their light is then seeing where they fit in that entrepreneurial world. And so I’m quite proud of how powerful it is. Because by the end of glimpse, you had this vivid picture of what the perfect business is for you what the life looks like both Heaven and Hell, how to avoid the eight mistakes that every entrepreneur makes when they take their leap. And I also give countless stories of entrepreneurs who were right where you are, and and what they did to grow to what they grew to. And then from there, we go to the third part of the book, which is path and then I show a clear path for how to greatly increase your odds and eliminate half the mistakes you still will make the other half it’s part of the journey and they’re unavoidable. Hmm,

Adam G. Force 19:49

interesting. So let’s touch a little bit on the three parts in a little more detail. So we did kind of cover off on the range concept and things like that. Let’s just quickly If you don’t mind touch on the some of the essential traits and and why they’re important.

Gino Wickman 20:05

Yeah, you bet. And so at a very high level, I’ll give you all six. It’s visionary, passionate, problem solver, driven, risk taker, and responsible. And so those are the six, you know, in terms of why they’re important. They’re kind of self explanatory, but I can do a really quick, you know, one or two minute riff that paints a vivid color of all six if you’d like me to, but at a high level, those are the six and they’re all vital. And so I get asked, Well, what if you don’t have one or two? Well, here’s the answer. If you don’t have one or two, you’re probably not a true entrepreneur. And it’s a great awareness, but they’re all vital. Mm hmm.

Adam G. Force 20:47

Interesting. And I like the responsible one because you see a lot of leaders today that blame everyone but themselves so to see a leader who can blame no one and you know, really Look in the mirror and and be that kind of a leader I think is really important in the kind of leadership it takes to build these big companies, right?

Gino Wickman 21:08

Yeah, here, here. And I’ll do a little 32nd riff on that one, because that’s one of my favorites. So people are always shocked when they’re hearing this list, and I get through the first five. And those all make sense. And all of a sudden they hear response, I’m gonna go, Whoa, how is that on the list? It is so vital. And, and so here’s how I know that you’re born with it. Here’s how I know that it’s nature over nurture. And that is, you can put the entire world in one of two categories. There are people that take responsibility when something bad happens. And there are people that blame everyone else. When something happens, they take no responsibility. And the reality of it is you will have a household with four kids, four siblings in the same household and as you’re listening out there, you’re putting all the people in your life and these two categories because it’s so obvious, but if you think about a family with four siblings, you literally will put those siblings in one of two play one of those two buckets? Because how on earth is it possible that those four kids because you out there listening Think of your brothers and your sisters, it’s very obvious how could they grew up in the same household by the same parents same raising same teaching same everything. And yet, half of them end up taking responsibility half don’t you’re born with it its nature over nurture. And responsible means this it means that you blame no one. It means that when something goes wrong, you default to looking in the mirror. You don’t look at who to point to. You take total responsibility for the outcome. You don’t believe in entitlement. And I had a friend that said it so well in a sentence that he said somebody who’s truly responsible when they’re building gets hit by a meteor, they believe it’s their fault. In other words, you chose the building, you built the building you chose to be there and so that’s the essence of responsible and I would also say you know, both are a psychology disorder, there are people that take too much responsibility. People don’t take enough. Both are psychological disorders. I’m not saying it’s healthy for those of us that take responsibility for everything because we carry such a burden. All I’m saying is, it is a trait of a true entrepreneur. And if you don’t have it, you’re just not going to be a successful entrepreneur.

Adam G. Force 23:20

Yeah, I love that. That’s, that’s one of my favorites on the list there too. And I think let’s just jump over to a glimpse, he talked about some of the critical mistakes. I think people listening would like to hear, you know, what are some of these critical mistakes that you’ve come across? Working with a lot of different clients and all the different experiences that you’ve had that really stand out here that might be interesting to talk about?

Gino Wickman 23:42

Yeah, I would love to. And so contextually the point here as I go into these eight is, I paint a vivid picture for that potential entrepreneur of what a day in the life of an entrepreneur looks like. And so you shoot out 10 years from now and picture one of these two scenarios. And so I paint both the dream And the nightmare. And the point and that is I’m showing them how to live the dream. I’m also showing them how they create their own nightmare. And there are eight mistakes that almost every entrepreneur makes when they take their entrepreneurial leap that put them in the nightmare. And so I’m going to go through each of them very quickly. And I would love it you know, you know your audience better than I do. If you’ll just kind of pick the top two to you that you think they would like we can drill down on that, but here are the eight very quickly, number one, not having a vision. Number two, hiring the wrong people. Number three, not spending time with your people. Number four, not knowing who your customer is. Number five, not charging enough. Number six, not staying true to your core. Number seven, not knowing your numbers. And number eight not crystallizing roles and responsibilities.

Adam G. Force 24:50

Yeah, it’s great list. There’s two that I can pull out for our listeners. And I think the two would be actually there’s three but I’m going to call So let’s do not knowing who your customer is, and not knowing your numbers, I think those are two major mistakes that whether they realize it or not, those are the mistakes that are happening.

Gino Wickman 25:10

You’re here. And so the classic mistake here is and for what this is worth, you know, in everything that I write, there’s not one ounce of theory, this comes from the real world. This comes from my three decades. And so this is based on the hundreds, if not thousands, of clients that have come to me and us. And these are the issues they’re facing with us, when they’re at 10 to 250 employees, and these are the mistakes they made. And we’re basically fixing all of those mistakes. And so not knowing who your customer is. The issue there is, is you’re taking this buckshot approach to the world, you know, you’re selling your wares, you’re selling your service, you’re selling your product, and you’re just kind of selling it to everyone. And it’s diluted and it’s murky. And so the idea the way that you saw that is you take a big step back and you get clear on the demographic geographic psychographic of your ideal customer. Who are they? Where are they? What are their? What are they? And to the degree you can get abundantly clear, that’s going to really focus your marketing energy, resources, dollars to greatly increase your sales because now you know who your ideal customer is. You’re speaking their language, you’re using their colors, you’re using their verbiage, and you’re attracting more customers. And so typically when that entrepreneur takes that leap, again, they’re just casting this wide net and and selling very little.

Adam G. Force 26:30

Yeah, yeah, love to hear it and keep reinforcing that for everybody.

Gino Wickman 26:34

Yeah, and then going to not knowing your numbers, that the downside of having the six essential traits almost always is true entrepreneurs, wild and crazy visionary entrepreneurs typically are not good with the numbers. I can still barely read a p&l, quite frankly. But they’re just not great with numbers. And so with that, they’re unfortunately flying blind. They’re always going with their gut. It’s chaotic, and they Not maximizing the profits, they’re not maximizing the growth. And so three simple solutions here, implement a weekly system where you’re looking at the five to 15 most important weekly activity based numbers. Number two, implement a monthly p&l look at a monthly p&l and number three, manage a monthly budget. Even if you don’t know what the heck those three things are, and you just do them by default, you will be forced to learn it in the next two months, you’ll become an expert. So implement those weekly numbers. Look at a monthly p&l manage a monthly budget, and you’ll be an expert within two months, if not a year.

Adam G. Force 27:39

Yeah, it’s so important and it’s a hard lesson that we’ve learned because I’m not somebody that I mean, I like the numbers but I’m not one that’s pulling it together and organized around it. I get like I just want to keep doing other things in the business and growing and stuff. And, you know, I’ve learned the hard way that what you don’t measure doesn’t grow. So keeping an eye on Those things and the most important things is going to be key to growth. Otherwise, you’re just kind of like, you know, floundering a bit

Gino Wickman 28:07

here here and I, you know, one last little point on so I call it a scorecard five to 15 numbers. I learned it from my business mentor when I was 25 years old. He taught me the concept of scorecard. I ran my first business on 14 weekly numbers, ran my second business on 14 weekly numbers. And what it does for you is it literally helps you predict the future because you what you do is you’re looking at those weekly numbers, you want to look at 13 weeks at a glance. So you’re able to see patterns and trends and you can literally predict outcomes three months from now, if you’ll work from a weekly scorecard. So I urge each and every one of your listeners listeners that implement that this week.

Adam G. Force 28:43

Yeah, absolutely. Really good advice. I love that. And why don’t we wrap up on one last part here in the path because I think this is important for people. I mean, everybody in our audience is acting based on their passion, they want to do something meaningful. So what I want to touch on here as you talk about the importance of having a mentor, you know, we have our program, the captivate method where we put storytelling at the heart of their marketing. It’s very authentic, we get consistent sales. And so this is like a group coaching experience. And, you know, a lot of times I feel like people will say, you know, I’m not ready for this or that, and they have this fear that holds them back, right, or perfectionism and things like that. So I would love to hear your thoughts on why it’s so important to have a mentor.

Gino Wickman 29:25

Yeah, that’s a great question. And I’ll share a couple things there. First is I’m going to talk through the pure mentor relationship and the process for finding one and then I’ll go to the second point, but the idea here is for you to find someone out there who is where you want to be. And, and rule of thumb, you’re going to need five to 10 names because you’re going to hear a lot of nose but you reach out to those people and meet with them for an hour. Ask them what you’re looking for. They share their stories and their insights. You share your story and at the end of that if it feels right, you decide to move forward. You agree on a structure. And so I met with my business mentor every month, hour and a half for literally five years. And he taught me so much. And so that’s the mentoring relationship and about 60% of all of the entrepreneurs that I’ve worked with my research, the ones I’ve talked to have had a mentor. And so the point here is if you don’t have a mentor, it’s not a death sentence, you’re going to be fine. But having a mentor is like a speed pass, you really can jump ahead with a mentor. Yeah. Second point, however, is the world is different now. You know, when I was 25, almost 30 years ago and was I was with my business mentor mentoring the last 2030 4050 years was a one on one relationship. And and it there was no money exchanging hands while the world has changed today, with coaching and masterminds and these organizations, there’s a lot of paid mentoring going on, you know, frankly, I’m a paid mentor for my clients. Yeah. And so, so it’s a little different. Now. The reality of it is you can still very much Find a free mentor and I would urge you to do that but but through the incredible amount of education and wisdom and how easy it is to access and in the the kinds of things that you offer entrepreneurs, you know, I’ve had my paid mentor has been Dan Sullivan for 23 years, I’ve been flying to Chicago every 90 days, I pay a lot of money to be around that man because I learned so much. So I’ve had free mentors, paid mentors, you just ultimately have to find someone who’s where you want to be and attach yourself to them some way shape or form. Love it.

Adam G. Force 31:36

Alright, Gina, I really appreciate your time today. We’re gonna close out here. Let’s make sure people know where do they reach you to learn more, find the book, maybe your website, wherever you want to point them here.

Gino Wickman 31:47

You bet. So the epicenter for all things entrepreneurial leap and everything we’ve been talking about is eat, sleep calm. The book is available entrepreneurial leap is the book. It’s available through all major Retailers but you can get to it through the website again E dash leap calm and then you’re also going to find a ton of free resources. There are nine free tools all intended to help you confirm that you’re an entrepreneur in the making and take a much better successful leap. Love it.

Adam G. Force 32:17

Thank you so much for your time today Gino,

Gino Wickman 32:20

my pleasure Adam had a blast.

Adam G. Force 32:22

Thanks for tuning into the Change Creator podcast visit us at Change Creator comm forward slash go big to get access to free downloads and other great resources that will drive your business forward.